3 days old

Workforce Management Traffic Analyst - La Crosse, WI

La Crosse, WI 54601
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  • Job Code
    865545

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

This position is full-time (40 hours/week) Sunday - Saturday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (8:00pm - 7:00am). It may be necessary, given the business need, to work occasional overtime. Our office is located at 102 Jay Street, La Crosse, WI 54601.

Primary Responsibilities:

  • Responsible for scheduling, call volume monitoring and adjusting accordingly

  • Collaborate with Site Leadership to ensure adequate staff, contingency plans and workflow monitoring         

  • Create policies and procedures to standardize workforce management functions

  • Analyze, develop action plans, and resolve service delivery  and/or service delivery level issues

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
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Posted: 2020-05-23 Expires: 2020-06-22

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Sponsored by:
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Workforce Management Traffic Analyst - La Crosse, WI

UnitedHealth Group
La Crosse, WI 54601

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