16 days old

WebEx Platform VoIP/Video Services Jr. SRE Engineer (FedRamp)

Cisco Systems Inc.
Richardson, TX 75080
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**Please Note: US Citizenship is required for this role due to the nature of work with our US Federal customers.***

Who We Are

The Webex Platform and Infrastructure Engineering group runs/develops the platform for various WebEx collaboration services and shape the future of work. Working within the Collaboration Technology Group, youll be part of a dedicated team that is transforming the connections between people and the information they need to share to better the business. Developer Experience connects those who build and improve collaboration with technology to empower their end users to engage and innovate -- anywhere, on any device. To make it happen, you will:

  • Manage, monitor, troubleshoot, automate, evaluate the WebEx Platform's audio/video edge applications and services
  • Support the WebEx Platform's audio/video edge services for the US Federal Govt users and commercial customers globally
  • Drive the deployment and support for the applications and services
  • Work cross-functionally with infrastructure teams, customer support to ensure customer always has an excellent experience
  • Explore possible automation areas to accelerate deployments, improve monitoring, simplify troubleshooting

What You will Do

  • You will be a member of the WebEx Platform's audio/video edge team responsible for supporting Cisco WebEx's US Federal and global customer base
  • Work closely with other SRE team located around the world
  • Apply SRE/DevOps principles to effectively operate a globally scaled, highly available and stable cloud service on the WebEx platform
  • Follow and enhance standard processes and procedures based on ITIL principles
  • Live and breath the concepts of Continuous Delivery, Continuous Visibility and Assessment
  • You will be work closely with technical leads for day to day run the service, capacity planning, customer escalations, etc
  • Use your analytical skills to identify issues, propose solutions and deliver successful resolutions
  • Participate in on-call and pager duty rotation to provide top notch service to our customers
  • Review logs for errors, identify and file defects, propose design tweaks, and much more
  • Use big data tools to query for information, build dashboards to communicate service status, configure alerts to identify issues

Who You Are

  • 1-3 years for experience in SRE or DevOps role or an eager to learn college grad with relevant background
  • Engineer at heart, passionate about solving puzzles through coding/scripting and mindful of keeping the customer happy
  • Can demonstrate knowledge and skill in either; Python or Java and must be comfortble with Bash shell scripting
  • Good understanding of various voice/video over IP protocols, in particular SIP, H.323, RTP, BFCP

Good understanding of IP networking, TCP, UDP, TLS, X.509 Certificates, etc * Intermediate to Advanced level knowledge of Linux; shell commands, iptables, networking, performance tuning, etc

  • Understand, know the concepts and differences between VMWare, Openstack, AWS
  • Conceptual knowledge of tools such as Kibana, Splunk, Jenkins, Circonus, etc
  • Good understanding of concepts of containerization, orchestration, scheduling thruough docker, Mesos, kubernetes, etc

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Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Posted: 2021-06-07 Expires: 2021-07-10
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WebEx Platform VoIP/Video Services Jr. SRE Engineer (FedRamp)

Cisco Systems Inc.
Richardson, TX 75080
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