1+ months

Webex Contact Center Technical Solutions Architect

Cisco Systems Inc.
Barcelona, Catalunya 08007
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What You'll Do

The Cisco Webex Contact Center team is looking for an experienced, high-energy Technical Solutions Architect (TSA) supporting the EMEAR market. The primary objective of this role is to assist the sales activity of the EMEAR Cisco sellers and partners as they work with their commercial and large customers and prospects.

This position will require the TSA to present business solutions backed by solid data, provide concrete business examples of the benefits of the proposed solution, and offer relevant facts that distinguish Ciscos offer from those of competitors. The TSA presents a clear and convincing demonstration of those capabilities, understands customer contact requirements and aligns our cloud contact center offer to meet those specific needs.

This position may require 50% travel throughout Europe (when the situation allows it).

This job requires that you can:

  • Identify customer business imperatives through in-depth discovery
  • Understand the customer business problems and how our solution can help fix those issues
  • Be able to define how Cisco's products, services and partners can achieve the customer's desired business outcomes (capability selling vs feature selling)
  • Effectively interact at the executive/business decision-maker level as well as IT
  • Develop & present compelling business cases to customers, maintain expert-level knowledge of all elements of the business case, including customers important metrics
  • Collaborate with the Cisco Account Manager and Product Sales Specialist to orchestrate Cisco and partner resources through the sales lifecycle, including pre-sale, delivery, post-sale support, and achieve customer success
  • Demonstrate your engagement experience and subject matter expertise to improve Cisco's relevance in delivering compelling Cloud Contact Center solutions
  • Understand our subscription-based pricing model and assist in creating valid quotes in Cisco Commercial Workspace
  • Provide consistent updates to the Business Unit about product needs as they are uncovered in the marketplace

Who You Are

  • Minimum 5+ years of successful frontline technical support of Contact Center Solutions and/or associated applications such as Workforce Optimization, Campaign Management, Speech Recognition, AI and Webex XM (experience management)
  • Excellent presentation, demonstration, and customer interaction skills
  • Expertise on how well-defined solutions can help customers transform the way they deliver customer/agent experiences
  • Understand the differences between subscription solution-based selling vs premise
  • Strong ability to collaborate with other areas of the global Cisco Contact Center Business Unit

Personal Attributes:

  • Consultative solutions/business-value problem-solving approach to engagements with C-Level and senior executive leaders
  • Ability to work with both VAR and SP Go-To-Market partners
  • Strong communication and listening skills, a detailed approach to sophisticated problem solving
  • Ability to listen, establish relationships, gain consensus, credibility, and confidence with multiple areas across Cisco, Partners, and the extended team
  • Proven ability to be flexible, positive, and creative in a complex, fast-paced, and demanding environment

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Posted: 2020-12-21 Expires: 2021-02-08
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Webex Contact Center Technical Solutions Architect

Cisco Systems Inc.
Barcelona, Catalunya 08007
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