12 days old

VP Specialty Solutions

Alpharetta, GA 30009
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Position Summary:
The VP Specialty Solutions role is responsible for driving the strategic vision of SBS's Specialty Products Group including Teledata, Wholesale, HR Solutions, and our National Chat Team. Oversees the operations of these businesses with national scope, ultimately responsible for both onshore and indirectly, offshore locations. Uses business acumen and analytical skill to formulate and implement business strategy related to retaining clients and achieving growth.
Oversees the overall operation of the Specialty Product groups. This includes the implementation of new business and all other aspects of service delivery. Acts as the ultimate escalation point for any service or implementation related issues. Ensures that the business meets or exceeds targets for operational and financial metrics including but not limited to profitability, revenue growth, client retention, quality, and associate retention.
Directs the identification, analysis, and development of business cases for new business opportunities, new product offerings, and service model optimization. Recognizes service, industry, and market trends. Responds with changes to business processes and procedures.
Creates a high-performing team environment that supports/reinforces associate accountability, development, and retention. Coaches and develops leaders to improve current performance and builds bench strength for the future. Serves as a mentor and prepares associates for growth opportunities.
Provides periodic performance feedback and conducts regular performance reviews. Responsible (directly and indirectly) for recruitment, selection, hiring, compensation management, and performance management of all associates in the Specialty Products organization.
Partners with senior sales leaders to successfully resolve escalated issues and create a highly productive selling environment.
Nurtures existing relationships and forms new strategic partnerships across the Wholesale, CPA and Partner community.
Identifies opportunities for continuous business improvement and ensures they are addressed appropriately. Provides direction and feedback to support organizations (SBS Service Operations, Product Development, Finance, Sales, Marketing, etc.) regarding business processes, rollouts, and other business requirements. Ensures that the needs of the department are met by the supporting organizations.
Develops annual budget recommendations including headcount plan, productivity goals, and other expenses. Makes decisions regarding investments in infrastructure, processes, and people.
Approves expenditures within established guidelines and controls expenses.
Sets and communicates strategic goals for the group. Develops tactical plans to reach these goals. Engages leadership in the communication of the Service vision. Translates vision into meaningful associate messages and regularly communicates with associates at all levels of the organization.
Performs other related duties as assigned including but not limited to participation on business councils, strategic initiatives, acquisitions, alliances, stretch assignments, and collaboration opportunities with other business units.

Bachelor's degree or equivalent in education and experience required.

* 10 or more years management experience required, including 3-5 years managing a team of exempt-level professionals. At least 5 years in operations management strongly preferred.

* Prior experience developing and executing strategic plans.
* Basic understanding of financial management reporting including P&L/Revenue required. Past P&L responsibility preferred.
* In-depth knowledge of payroll operations, small business consulting, and/or solution center operations strongly preferred.
* Must be able to develop and test business hypotheses in order to continuously improve the business. Must also be able to make fact-based decisions using available data.

* The SBS environment is characterized by high transaction volume, very short sales cycles and rapid transitions from implementation to service. Adjustments to strategy and business processes must sometimes be made quickly.

* Must not only develop talent of direct reports but also ensure that similar actions are taken downstream in the organization. In addition to general business communications, must be able to deliver effective business updates/presentations, communicate with external clients, and motivate associates at all levels of the organization.

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.


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Posted: 2021-06-03 Expires: 2021-07-15
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VP Specialty Solutions

Alpharetta, GA 30009

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