9 days old

Video Operations Center (VOC) Specialist (Government)

Bluemont, VA 20135
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Job responsibilities include but may not be limited to:
  • Schedule video conferences with remote sites
  • Accommodate all conferences, establish the conferences, maintain Video Teleconference (VTC) schedules and facilitate periodic test calls
  • Provide customer interface, first tier support and trouble shooting
  • Operate and trouble shoot multi-vendor equipment
  • Facilitator of third tier call-out, including trouble tickets, installation and operation of all video teleconference equipment
  • Demonstration of Customer Service skills and strong phone presence required
  • Excellent verbal and written communication skills
  • Polycom, Cisco and other IT related certifications a plus.
  • Overtime, shift work and occasional travel may be required, or other duties as assigned
  • Knowledge of H.320, H.323, TCP/IP, ISDN protocols up to Tier 2 level troubleshooting for customer calls
  • Must have working level experience of common desktop software (Windows) and Microsoft Applications (ie Excel, Word, etc.)


Required Clearance:

Employee must be willing and able to obtain a government issued Top Secret Security clearance. Holding a current TS is a plus.


AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

Posted: 2019-10-04 Expires: 2019-11-10

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Video Operations Center (VOC) Specialist (Government)

AT&T
Bluemont, VA 20135

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