14 days old

Vice President of Analytics

Eden Prairie, MN 55344
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Do you have a passion for using Analytics to inform the build of great customer experiences? Do you have a love of mentoring the next generation of leaders? 

As Vice President of Analytics, you will inspire your team to greatness and foster an environment of customer obsession leveraging the voice of the customer through analytics with the goal of decreasing healthcare costs, improving patient outcomes and improving the healthcare experience.


You will be responsible for leading a 30 person team to build and drive the Customer Experience (CX) Analytic Framework for Optum.


You will be accountable for creating a strategy that translates data into meaningful transformation and enabling leaders to incorporate this data into the decision making process.


This team analyzes NPS and its key drivers for Optum consumers; develops next generation advanced analytics and models to analyze and improve CX; leverages AI, Machine Learning and Analytics to optimize Marketing campaigns to inform our go-forward Marketing strategies.


The successful candidate must be an analytical thought leader who enjoys working in a highly collaborative matrixed environment. They will have the proven ability to build relationships, influence and lead others in a highly complex business environment.









Core responsibilities will include:


  • Provide thought leadership in healthcare data analytics to maximize data opportunities across the enterprise, deliver optimal data solutions and make recommendations on data platforms for key business problems
  • Partner with key stakeholders across marketing, product, operations and other disciplines to communicate insights into actionable initiatives
  • Distill key insights from analytics that address key NPS challenges and provide actionable recommendations
  • Prioritize key customer & provider journeys based on an analytics framework to drive maximum business value
  • Partner with business leaders to optimize Optum Marketing campaigns based on deep analysis
  • Identify opportunities to use predictive analytics to drive efforts around customer experience and marketing efforts
  • Develop advanced capabilities in AI and direct the effective integration of predictive analytics and machine learning into our analytics approach
  • Manage the day to day operations of the Analytics team ensuring that business partners have the analytic fact-base needed to drive customer experience growth goals
  • Lead, manage and mentor a team of best in class professionals



Posted: 2020-05-19 Expires: 2020-06-18

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Vice President of Analytics

UnitedHealth Group
Eden Prairie, MN 55344

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