17 days old

Vice President, Ambulatory Operations - Irving, TX

Irving, TX 75060
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Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)


The Vice President of Ambulatory Operations will define, implement, and continuously improve operational core competencies and processes with a focus on leveraging data, technology and automation to deliver operational success and customer satisfaction through the implementation of technology and metrics to ensure daily operations meet all customer requirements in a predictable and repeatable manner.  In addition to developing an industry leading operating model for Ambulatory lead the vision and execution of an evolving delivery model transforming and disrupting the Ambulatory market in the US.


The Vice President of Ambulatory Operations will establish and maintain an effective management support organization with an emphasis on the cost effectiveness and quality of services provided.  S/he will identify services that are aligned with the business strategy and develop plans to expand operations. The successful candidate will have knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, and coordination of people and resources. S/he has excellent business knowledge of the healthcare industry and of current healthcare trends.  S/he possesses strong leadership, business development, negotiation and decision-making skills.


Areas of Focus:

  • Advances the OAS technological capabilities to ensure efficient operations including physician practice management billing, patient access services including patient registration and scheduling services, coding, other telephonic care coordination services, managed care administration, clinical data, and financial data management systems
  • Maintains a system of quality indicators and encourages continuous quality improvement and corrective action regarding departmental operations; reduce the total cost of existing services through spreading overhead and economies of scale
  • Assures compliance with all regulatory agencies
  • Operationalizes tracking and monitoring systems to effectively oversee financial performance; initiates corrective action as needed to ensure positive financial performance

Operational Review/Process Improvement - The Vice President of Ambulatory Operations will need to review and assess the current Operations infrastructure, processes and workflows in order to continue the organization's recent progress toward enhanced accountability and consistency, creating an environment that drives "automation." He/she will develop initiatives to increase operational rigor, adopt industry best practices, and improve standardization across the physician clients and operating centers.  He/she will design and implement systems moving the Ambulatory revenue cycle processes from a fragmented and siloed toward a leaner, methodical, and more seamless workflows with the objective of promoting greater operational efficiencies.  He/she will review the current systems, looking across the system and the physicians groups establishing clearer guidelines for accountability and excellence. This extends from front end preregistration to service delivery and revenue realization.


Data Driven Metrics Used to Optimize Financial Performance - The Vice President of Ambulatory Operations will be charged with refining the set of performance metrics. Working with the clients and our internal teams, this new leader will continue to improve the strong performance demonstrated by Ambulatory Services for Optum360 in the following areas:

  • Denials Management
  • Billing
  • Quality and Performance Monitoring
  • Revenue Cycle Communication among all departments including the physician groups
  • Preregistration
  • Insurance Verification
  • Automation
  • Reporting
  • Contact Center

Team Review and Development - It  will be the responsibility of the Vice President of Ambulatory Operations to assess the level of the talent pool and determine best skill fit for legacy employees, as well as to determine whether new hiring would benefit the organization. The Vice President of Ambulatory Operations will have the opportunity to build out and recruit talent as needed to elevate the suite of talent.


Liaison - The successful candidate will have the energy, persistence, and sense of ownership to manage the Ambulatory revenue cycle processes from end-to-end.  He/she will be the key liaison to implement revenue cycle optimization, processes and workflows, working with stakeholders throughout Optum and the client base, including Information Technology, Client Operations, Accounting/Finance and physician leaders as well as the various stakeholders and product owners across Optum 360.  This new leader will promote collaboration and communication among all hospital employees and physician groups.  In addition, he/she will ensure that the revenue cycle process is generating its greatest value to grow and sustain the organization.


Further, this person will be able to work with and present in customer facing events regularly.


Primary Responsibilities:

  • Strategic vision, planning and execution to enhance profitability, productivity and efficiency throughout the company's ambulatory operations
  • Ensure customer requirements are consistently understood and met, with a priority on customer on ­time delivery and product quality
  • Develop a go to market scalable operating and delivery model that differentiates us in the market place as the leader of Ambulatory revenue cycle delivery and outcomes
  • Maintain predictable consistency in all elements of operational performance
  • Interact regularly with executive team and individual department heads to ensure that company's operational priorities are aligned with total company direction
  • Continually investigate and introduce process improvement measures
  • Promote collaboration with all other functional areas of the organization
  • Ensure critical participation in proposal development and oversees strategies or tactics to drive cost and product performance goals
  • Understand and apply disciplined root­ cause analysis and conduct detailed monthly operations reviews that are dependent on key metrics to ensure fast, steady progress in operations performance and improvements
  • Drive quality and efficiency into all processes and activities
  • Develop and manage annual departmental budgets
  • Manage all operational departments to ensure effective and metric ­driven performance under established processes
  • Manage subordinate management team including optimizing core competencies and skill sets
  • Perform other duties as assigned
The new Vice President of Ambulatory Operations will be:
  • A confident leader with exceptional interpersonal and communications skills, who can facilitate dialogue among the physicians and the medical center staff
  • An individual with excellent influencing skills who has the courage and diplomacy necessary to work across organizational lines and to collaborate with both Optum and its clients
  • A leader who can build and engender trust across the physicians and physician groupp
  • An executive with strong analytical skills, including the ability to work with data bases, reports and spreadsheets
  • A forward thinking and creative problem solver who can create and implement processes that do not currently exist
  • An individual with the technical know-how to analyze problems and recommend solutions, as they are needed
  • A leader who is courageous in his/her pursuit of excellence
  • Approachable and accessible, building a common purpose
  • Tenacious, resilient and persistent, while also demonstrating patience
  • A leader who shares credit and builds common purpose
  • An executive who brings a "roll-up-your-sleeves" mentality with the ability to step back and see the "big picture"  

Business Acumen

  • Thrives in a fast-paced, nimble environment characterized by rapid growth; must be comfortable working in a demanding, flexible, results-oriented culture and will bring a sense of urgency to every facet of the business
  • Represents the voice of the market in terms of delivering system requirements, with the goal of ensuring the competitiveness of Optum360 Ambulatory Services
  • Will be visible and active in the consultative sales process, possessing a thorough knowledge of industry trends.  Building a competitive value proposition and ensuring the voice of the customer is heard throughout the organization will be important to this executive's success
  • Provides effective governance and oversight for market partnerships with other IDNs and other health systems and medical groups

Setting Strategy

  • Thinks strategically about the business and collaboratively develop a short- and long-term vision of growth based on a thorough understanding of industry trends and opportunities
  • Demonstrate creativity and effectiveness in addressing major strategic challenges with strong communications, planning and tactical implementation skills

Executing for Results

  • Structures OAS operations to ensure long-term sustainability and success, including filling key executive roles and streamlining current operations as required
  • Expertise in creating and driving go-to-market strategies, with a strong track record of commercial success
  • Maintains strong margin and operational performance of OAS
  • Provides continues support to Optum 360 partners and internal clients

Leading Teams

  • Builds and oversees high-performing teams with an orientation toward results and aligned around Optum360's mission, vision and values
  • Promotes a culture of excellence throughout the plan by exhibiting and commanding accountability and integrity
  • Constructs a strong, cohesive leadership team; develops initiatives to assure retention of a highly competent and motivated workforce
  • Proven ability to lead, manage, coach, and counsel others

Building Relationships and Using Influence

  • Communicates clearly, persuasively in all situations, demonstrating group presentation skills, and conducts productive meetings
  • Works with the Business Development team to build, execute and sell a differentiated Ambulatory Outsourcing product/solution to the external market
  • The ability to develop and foster new and existing client relationships

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Posted: 2020-03-20 Expires: 2020-04-20

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Vice President, Ambulatory Operations - Irving, TX

UnitedHealth Group
Irving, TX 75060

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