1+ months

Vendor Manager

Cisco Systems Inc.
China, ME 04358
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This position is under Cisco Greater China Service Logistics and Operations team. Reporting to Service Delivery Senior Manager. The responsibility is to manage the third party logistics vendor and make sure high quality service be delivered to customer and meet the service level agreed with customer.

  1. Third Party Logistics vendor management
  • Vendor selection and contract negotiation
  • Vendor KPI review and management
  • Periodically onsite audit
  • Contact point of escalation from TPL Vendors

      2. New logistics project implementation and follow-up

  • Engage Global project team as theater contact point to implement the new project in Greater China Theater.
  • Lead theater project in logistics perspective
  • When there is process/system change, arrange training to vendors

      3. Daily operation management

  • Manage End to End operation including international transportation, import/export, warehousing, domestic forward/reverse logistics and make sure high quality service be delivered to customer and meet the required service level (Eg.4hrs/next business days delivery).
  • Vendor SOP review and control to make sure the files meet the audit(ISO9000) requirement
  • Engaged with Cisco internal team to handle escalations from customer and internal team to enhance customer experience


  1. Bachelor degree or above, prefer logistics or operation/supply chain management major
  2. 8-10 years or above experience in warehousing, call center management, forward/reverse logistics, international transportation, import/export & trade compliance.
  3. Knowledge in warehouse management system and order processing management, B2B knowledge and Project management skill are preferred.
  4. Service Supply Chain Vendor Management experience
  5. Good communication skill
  6. Good capability to balance multi-tasks
  7. Fluent English in writing and spoken

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Posted: 2021-01-22 Expires: 2021-03-25
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Vendor Manager

Cisco Systems Inc.
China, ME 04358
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