1+ months

UX Writer - Duo Security

Cisco Systems Inc.
Ann Arbor, MI 48104
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Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud.


Duos mission is to make security simple for everyone. We were born from a hacker ethos and a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work.


Our team is our secret weapon. We run the spectrum from artists to analysts, low-key to high energy, and bring together a diversity of skill sets, experiences, and perspectives to solve what we consider to be the world's most pressing geopolitical challenge transforming the security industry as we know it. Together we build solutions that are easy, effective, trustworthy, and enduring. And thats why we are the most loved and trusted company in security.


About the Product Design team


Our team is creating meaningful impact in a world of data breaches and hacked passwords. We also have a lot of fun doing it. We love learning from our customers through our research practice. Our project work and design systems span mobile and web interfaces. The team is highly collaborative and works closely with engineers and product managers. We are at an exciting moment in our growth. Now, as part of Cisco (Duo was recently acquired) we have the resources and reach of a global company while we keep our super fun culture.


Security doesnt have to be scary or complex. Design is at the core of Duo's mission: Democratize security by making it simple, effective and easy to use.



A UX Writer at Duo

  • Thinks deeply about user needs and uses technical and business knowledge to inform in-product content strategy.

  • Collaborates across disciplines (design, research, product, engineering, marketing) while living our "kinder than necessary" values.

  • Thinks systematically about the structure of content for scale and how it applies to user personas.

  • Shapes the direction of content within our products to support our mission of democratizing security.

In this role you will


  • Lead a content strategy that leverages our design principles and ensure we continue to be a trusted advisor to our customers and end users.

  • Create, socialize, and maintain voice and tone guidelines for UI copy across products and personas.

  • Contribute to product features with complex user flows, contextual help, and informational text.

  • Partner with Product Designers and Engineers to elevate design solutions with engaging content.

  • Partner with Design Researchers in formative research and evaluate understanding of product terminology with end users.

  • Contribute to critique and design reviews to maintain quality and consistency of the user experience.

  • Level-up the content strategy and writing skills of the team through collaboration and knowledge sharing.


Experience you bring includes

  • A portfolio of work that exhibits your abilities to craft clear, compelling and informative in-product content.

  • Strategic thinking about how content is an integral part of design systems.

  • Understanding of information architecture, interaction design and design research methodologies.

  • Strong desire to collaborate with cross-discipline teams and learn from others.

  • Ability to simultaneously support multiple teams and products.

  • Knowledge of web security is a plus, but not a requirement.

Duo is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duos achievement as well. In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veterans status, religion, disability, sexual orientation and beliefs.

And if this role is exciting you, we encourage you to apply even if you dont meet all 100% of the description or qualifications. Finally and most importantly, we are a proud Equal Opportunity Employer.

Posted: 2019-12-20 Expires: 2020-04-20
Sponsored by:
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UX Writer - Duo Security

Cisco Systems Inc.
Ann Arbor, MI 48104
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