27 days old

UX Manager

Houston, TX 77002
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\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E\u003Cp\u003ECustomer experience optimization is more than driving conversion. It is finding all the pitfalls in which a customer might find themselves and proactively smoothing the problem spots out. We are looking for a brave soul willing to take this charge for our customer, able to both identify problems AND fix them. The Manager of CX Web Optimization will identify opportunities to make the customers experience easy and make changes to make that happen, either through direct web site changes or testing. They will drive change, innovation and thought leadership on prioritizing frictionless buying across our organization.\u003C/p\u003E\u003Cp class=\u0022x_Normal1\u0022\u003EWhy work here? Our entrepreneurial roots and maverick mentality, coupled with the resources and backing of the #1 home improvement retailer in the world, The Home Depot, is a unique opportunity for you to be a transformative retail disrupter. Plus, GCC is the world\u0026rsquo;s largest online window covering company, and we\u0026rsquo;ve got a demonstrably awesome 20-year track record. From our open-floor office to our open-door ethos, our culture is rooted in improving, evolving, and having fun (we\u0026rsquo;re pretty serious about cake, cook-offs, ping pong, meaningful work and exciting projects). Most importantly, our team members are always inspired, engaged, and ready for growth.\u003C/p\u003E\u003Cp class=\u0022x_Normal1\u0022\u003EThat means you\u0026rsquo;ll have the resources and the runway to create truly magical, out-of-the-box work. Moreover, you will play an important role in leveraging our culture, people, systems, processes, and technology \u0026mdash; ultimately to provide incredible customer experiences, while growing business for GCC and The Home Depot. This is your chance to be part of something big, in a small start-up environment.\u003C/p\u003E\u003Cp class=\u0022x_Normal1\u0022\u003EWe\u0026rsquo;re ranked as one of The Top 5 Workplaces in Texas and have consistently won the following awards: The Best Place to Work in Houston (\u003Cem\u003EHouston Business Journal\u003C/em\u003E), Houston\u0026rsquo;s Top Workplaces (\u003Cem\u003EHouston Chronicle\u003C/em\u003E) and Houston\u0026rsquo;s Best and Brightest.\u003C/p\u003E\u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES\u003Cbr /\u003E \u003C/strong\u003E20%- Lead the CX Web Optimization team with a diverse mix of content know-how and digital savviness.\u003Cbr /\u003E 20%- Partner with Business Intelligence and Customer Insights to understand our customer and develop experiences that deliver to customers\u0026rsquo; needs\u003Cbr /\u003E 20%- Develop UX standards that increase overall customer experience as tracked by KPIs.\u003Cbr /\u003E 20%- Ability to wear multiple hats depending on need and willing to get hands dirty in brainstorming, design and coding.\u003Cbr /\u003E 20%- Be a thought leader in the organization, driving positive action to make our customers experience truly frictionless.\u003Cbr /\u003E 20%- Stay up to date on latest design and web trends and share learnings across team to improve the knowledge of all. Inspire creativity across the organization.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E Position reports directly to the VP of Customer Experience\u003Cbr /\u003E Number of Direct Reports: 1\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E ENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEnvironment: \u003C/strong\u003E\u003Cbr /\u003E Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Travel: \u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel less than 10% of the time.\u003Cbr /\u003E \u003Cstrong\u003E\u003C/strong\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a Bachelor\u0027s Degree program in a field of study related to the job.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EYears of Relevant Work Experience: \u003C/strong\u003E4 years\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Physical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E \u003Cstrong\u003E\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E Expert in creating unique, persuasive web sites with tools like: -Sublime, Notepad\u002B\u002B, Adobe Creative Suite/Ominture \u003Cbr /\u003E Experience working with collaborative creative teams and in-house marketing departments, experience working for an online or e-commerce organization.\u0026nbsp;\u003Cbr /\u003E Experience with GIT is a plus.\u003Cbr /\u003E Experience with online testing software, specifically Adobe Target is a plus.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Knowledge, Skills, Abilities and Competencies:\u003Cbr /\u003E \u003C/strong\u003EExpertise with mobile responsive website design, development, and optimization.\u003Cbr /\u003E Ability to code and troubleshoot for all major browsers.\u003Cbr /\u003E Ability to rapid working prototypes.\u003Cbr /\u003E Experience working in an Agile/Scrum development environment\u003Cbr /\u003E Work extremely well collaboratively; take constructive criticism.\u003Cbr /\u003E Excellent communication, mentoring, organizational and leadership skills.\u003Cbr /\u003E Experience working cross departmentally, driving changes collaboratively.\u003Cbr /\u003E Ability to think strategically and develop creative solutions to business challenges\u003Cbr /\u003E In-depth knowledge of Adobe Suite.\u003Cbr /\u003E \u003Cbr /\u003E\u003C/div\u003E
Posted: 2020-03-05 Expires: 2020-04-04

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UX Manager

Home Depot
Houston, TX 77002

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