8 days old

User Experience Researcher

Cisco Systems Inc.
San Jose, CA 95113
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Who We Are

Cisco Systems, Inc. (NASDQ: CSCO) is the worldwide leader in networking. Cisco products address the broadest range of networking solutions available from any single supplier, including hundreds of Internet, telephony, voice, video, telepresence, online meetings, and Web based collaboration applications that are aimed at a broad range of customers including Internet service providers, enterprise users, small/medium businesses, and consumers. 

What Youll Do

Cisco is looking for a user researcher to work with our Customer Experience Platforms Group located in San Jose, CA. In this position, you will work with project teams, peer interaction designers, and users to define the user experience of Cisco software applications. You will be responsible for planning and conducting User Experience Research that will include facilitating usability studies, workshops, surveys, and contextual interviews. This individual must understand the business requirements, research the needs of the user, analyze research data and translate these findings into relevant recommendations and measurable items. 

Who Youll Work With

Research is valued by all levels in this org. This role works closely with Product Owners, Product Managers, Program Managers, and Designers to define and improve the user experience of Cisco products and services. You will work closely with designers on prototypes, ideate with product managers about organizational impact, and present findings to executives who value the voice of the customer. 

Who You Are

  • Ability to engage with users, customers and partners 
  • Experience conducting usability testing, user interviews and other user research methods such as field studies, ethnography, and surveys 
  • Facilitate onsite and remote usability reviews. Serve as Usability Testing Contact: advise and guide UE designers in designing, planning, and conducting user research activities 
  • Create personas and user profiles based on research results 
  • Systematically help identify, collect, and report metrics from usability tests 
  • Present findings at all levels within the organization 
  • Create and synthesize information from usability studies, to guide design decisions for our products 
  • Help drive product direction based on field research and functional requirements. In certain cases, design mockups including wireframes 
  • Facilitate project communication across a multi-disciplinary team throughout all phases of the project 
  • Proactively drive improvements in user testing facilities, methods, participant recruiting, tools, and equipment Qualifications 
  • BS/BA/Masters in Design, Human Computer Interaction or related degree in Computer Science with an HCI specialty, Human Factors, Psychology, related field or equivalent experience 
  • 2+ years of experience conducting research using different techniques at various stages of product development 
  • Demonstrated ability to understand technical concepts and structure research that simplify these concepts 
  • Must be experienced in conducting user experience research and using the right techniques as required throughout the product development process 
  • Experience with in-person and remote usability and UX research tools 
  • Provide teams with research context and perspective on what will make a product easy to use 
  • Understanding and experience with industry standard user-centered design process 
  • Ability to work independently as well as cross-functional groups 
  • Strong cross-cultural communication, collaboration and organizational skills with an ability to thrive in a fast-paced environment 
  • Excellent time-management, multi-tasking ability, and the ability to prioritize 
  • Strong visual and verbal communication skills 
  • Skills in Interaction Design, Visual Design, and Prototyping are a bonus! 

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Posted: 2021-06-04 Expires: 2021-07-05
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User Experience Researcher

Cisco Systems Inc.
San Jose, CA 95113
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