1+ months

UnitedHealth Group, DivvyDOSE, Director Operations - Brentwood, TN or Davenport, IA - 277220

Davenport, IA 52803
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  • Job Code
    277220

divvyDOSE is a new kind of home-delivery pharmacy in a hyper-growth phase focused on adherence packaging. Our company is professional but fun, dedicated yet quirky. We are fast paced, highly motivated doctors, pharmacists, pharmacy technicians, and support staff who focus on health and wellness (and if were being honest, sometimes pizza) and most of us have slight obsessions with our pets. We want to make a difference in the lives of our customers by treating them like friends and family. We offer a work-hard, play-hard environment with competitive pay and a comprehensive benefit plan.

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We are seeking a Director Operations to lead data operations for a fast-growing, national pharmacy committed to improving customer medication outcomes through the utilization of adherence packaging and world-class data management. The areas of focus are in New Customer Management and Current Customer Management.

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Responsibilities would include oversight of the people, processes and outcomes within data operations. The responsibilities of this team is to coordinate the refill management of prescriptions for all current customers; ensuring that refills have been secured, insurance changes are received and updated, all before the next box is sent to the customer. The Director will also be responsible for managing the satisfaction of the rapidly growing customer base.

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Were now part of Optum and the UnitedHealth Group family of businesses, backed by the resources of a global health organization working to help people live healthier lives and to help make the health system work better for everyone. Are you looking for a way to create next-level results with a human-level approach? Then look at opportunities with divvyDOSE, where changing the world is just one result of doing your lifes best work. (sm)

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Primary Responsibilities:

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  • Experience leading a large (data) operations team in a fast-paced, data-driven, healthcare start-up; experience working with a subscription-based business model is ideal
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  • A proven ability to identify operational challenges and/or opportunities by analyzing available data and develop and execute plans to fix problems and take advantage of new business opportunities
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  • A leader who manages with persistence and is driven by big challenges and has the ability to drive strategies to scale operations quickly/as needed
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  • Strong attention to detail, ability to multitask, highly organized
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  • Skilled in change management strategies
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  • Comfortable in a role with a high level of ambiguity
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  • Proven superior communication skills, both with teams and upper management
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  • Strong technical skills with a strong emphasis on Excel
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You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • Bachelors degree, a degree in engineering or a business-related field
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  • 7+ years of operations leadership experience, including deep experience within, and leading, an exceptional customer onboarding experience
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  • A proven ability to identify operational challenges and/or opportunities by analyzing available data and develop and execute plans to fix problems and take advantage of new business opportunities
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  • A leader who manages with persistence and is driven by big challenges and can drive strategies to scale operations quickly as needed
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  • Strong attention to detail, ability to multitask, highly organized
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  • Skilled in change management strategies
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  • Comfortable in a role with a high level of ambiguity
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  • Proven superior communication skills, both with teams and upper management
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  • Strong technical skills with a strong emphasis on Excel
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  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
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Preferred Qualifications:

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  • Advanced Degree
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  • Experience leading a large (data) operations team in a fast-paced, data-driven, healthcare start-up; experience working with a subscription-based business model is ideal.
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Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here youll fill far more than prescriptions. As a member of one of our pharmacy teams, youre empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords:divvyDOSE, Director Operations, Brentwood, TN, Tennessee, Davenport, IA, Iowa

Posted: 2021-05-15 Expires: 2021-07-14

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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UnitedHealth Group, DivvyDOSE, Director Operations - Brentwood, TN or Davenport, IA - 277220

UnitedHealth Group
Davenport, IA 52803

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