19 days old

UM Diabetic Supply Coordinator Healthcare WellMed San Antonio TX

San Antonio, TX 78205
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Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life's best work. (sm)

Under the supervision of the UM Supervisor, the UM Coordinator is responsible for processing diabetic supply orders.  DS UM Coordinator is responsible for handling customer service or provider calls as needed.   DS UM Coordinator is responsible for providing clerical support to WellMed clinical staff for their medical necessity review process.   DS UM Coordinator is expected to maintain production and quality standards.

Primary Responsibilities
  • Manages diabetic supplies requests received via incoming phone calls and faxes from providers and patients
  • Provides excellent customer service, including handling escalated callers
  • Responsible for outreaches to providers and/or patient to complete diabetic supply requests and prescriptions
  • Researches and completes DS inventory accordingly to meet productivity and quality standards to include:
  • Completing orders received through phone calls
  • Completing orders received through Right Fax
  • Completing orders received through email
  • Contacts provider offices to obtain clinical information to complete work order of diabetic supply 
  • Documents and follows-up on all assigned inventory, utilizing on-line systems and procedures, according to established guidelines
  • Non-Clinical staff is not responsible for conducting any UM activity that requires interpretation of clinical information
  • Performs all other related duties as assigned


This is an office based position located at our office off of Northwest Parkway in San Antonio, TX. The position requires working various shifts including evenings, weekends and holidays as determined by the business.


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Posted: 2020-09-02 Expires: 2020-10-09

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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UM Diabetic Supply Coordinator Healthcare WellMed San Antonio TX

UnitedHealth Group
San Antonio, TX 78205

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