5 days old

TX Health Plan VAS Member Consultant - Houston, TX, Austin, TX or Dallas, TX

Houston, TX 77002
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Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

The TX Health Plan VAS Member Consultant will be responsible for analyzing member, market and industry Medicaid member trends to create annual fillings (and RFP bids) for health related and social determinant services beyond Medicaid offered benefits.  These VAS offerings separate us from competitor selection during enrollment and have financial impact as well as member experience ramifications via NPS scores.

Primary Responsibilities:

  • Monitor, Analyze and Report out by product all value added service (VAS) member utilization and experience patterns /feedback.
  • Research State clinical and social determinant priorities by product, industry/competitor offerings to offer new ideas for annual filing submission
  • Create/participate in forums for member advisory committees and product staff to improve overall performance and service offerings
  • Analyze current value add service processes and identify gaps or defects to improve overall effectiveness
  • Define/recommend process improvements to meet current and future customer experience needs
  • Ensure appropriate usage of available resources by vendor to respond timely to customer fulfillment request
  • Define criteria for new value add service filings
  • Review/monitor results of VAS fulfillment work and escalate as necessary
  • Support /perform functions of VAS fulfillment such as ordering, invoicing and inventory.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.  

Posted: 2020-03-25 Expires: 2020-04-25

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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TX Health Plan VAS Member Consultant - Houston, TX, Austin, TX or Dallas, TX

UnitedHealth Group
Houston, TX 77002

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