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The role is to be a member of the TSI Service Delivery team that provides on-site and remote support for TSI service to TSI customers within AT&T.

Service Delivery provide hands on technical support to end user devices and services including PCs, HVD thin clients, telephony, printers and mobile devices. In addition, that provide technical support to peers within TSI for all TSI compute devices including servers, LAN and WAN components.

Key competencies and Skills:

- The main deliverables are to provide proactive and reactive technical support to internal clients end user devices mentioned above.

- For this particular vacancy and site, the context of the operation is a large, mission critical, 7x24 operation.

- The key success of the role is to provide prompt, effective and capable support to Incidents and Requests in support of TSI service at Katowice site (primarily) and other sites in INTL region.

The suitable candidate should:

- Have experience with IT helpdesk ticketing software.

- Have experience with HW/SW installations and problem solving.

- Understand general end-user support methodologies (i.e. ITIL).

- Have great communication skills.

- Should possess strong customer service focus while focusing on politeness.

- Be able to work independently.

- Have Methodical and disciplined approach to problem solving.

- Be able to communicate technical information to non-technical audience.

- Be able to work under stress.

Additional information:

- Initial training phase is involving several weeks of training at AT&T Kosice, Slovakia.

Education and qualifications:

- Professional certifications are a distinct advantage - MS or Cisco certifications, IT or related college qualifications, ITIL service management qualifications or experience, relevant AT&T PLE specified training in the technology areas.
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2021-01-07 Expires: 2021-02-06
Sponsored by:
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