1+ months

Transfer Supervisor, Customer Script Integration - divvyDOSE - Davenport, IA - 914758

Davenport, IA 52803
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  • Job Code
    914758

divvyDOSE is a new kind of home-delivery pharmacy in a hyper-growth phase focused on adherence packaging. Our company is professional but fun, dedicated yet quirky. We are fast paced, highly motivated doctors, pharmacists, pharmacy technicians, and support staff who focus on health and wellness (and if were being honest, sometimes pizza) and most of us have slight obsessions with our pets. We want to make a difference in the lives of our customers by treating them as friends and family. We offer a work-hard, play-hard environment with competitive pay and a comprehensive benefit plan.

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Our vision is to fix and reimagine healthcare for everyone. Our mission is to engage customers by fixing all the problems around getting and taking their medications. We've taken the first step by simplifying adherence.

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Were now part of Optum and the UnitedHealth Group family of businesses, backed by the resources of a global health organization working to help people live healthier lives and to help make the health system work better for everyone. Are you looking for a way to create next-level results with a human-level approach? Then look at opportunities with divvyDOSE, where changing the world is just one result of doing your lifes best work.(sm)

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Primary Responsibilities:

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  • Lead consumer-focused Customer Script Integration (CSI) team for a fast-growing, multi-shift, national retail pharmacy committed to improving customer medication outcomes through the utilization of adherence packaging and world-class data management
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  • Utilizes various aspects of customer information to better advocate for their general health through means of medication adherence
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  • Coaching, motivating, training and development of a team, call center management, customer data management, and continuous improvement of operations
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • Associates Degree or equivalent experience
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  • 3+ years of experience managing 6+ individuals
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  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
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Preferred Qualifications:

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  • Call Center environment
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  • Healthcare Experience
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  • Strong attention to detail, ability to multi-task, highly organized
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  • Comfortable in a role with a high level of confidentiality
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  • Ability to hold the team accountable for daily goals in a metric-driven organization and coach employees to meet metrics
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  • Self-motivated; ability to work independently in a team environment
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  • Proven ability to work within tight deadlines
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Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here youll fill far more than prescriptions. As a member of one of our pharmacy teams, youre empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: Transfer Supervisor, Customer Script Integration. Moline, IL, Illinois,Davenport, IA, Iowa

Posted: 2021-03-12 Expires: 2021-05-13

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Transfer Supervisor, Customer Script Integration - divvyDOSE - Davenport, IA - 914758

UnitedHealth Group
Davenport, IA 52803

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