AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Department of Defense. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers mission.


RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.


AT&T has an opening for a Ticket Coordinator to support the 24x7 Service Desk and perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.


Job Duties/Responsibilities:


+ Monitor dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.

+ Monitor dedicated queues to ensure SLAs are maintained.

+ Assign the tickets which are out of scope to Service Desk/Other Teams.

+ Ensure associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved.

+ Ensure proper assignment of tickets as well as facilitation of resource allocation based on workload.


Required Clearance: Able to obtain and maintain a TS/SCI with polygraph. (#clearable) (#ts/sci) (#polygraph)


Required Qualifications: One (1) year experience in customer service, help desk, or network operations center environment.


Desired Qualifications: Experience with Linux or Windows administration desired.


Ready to join our team? Apply today!


Our Ticket Coordinator QC0 earns between 36,300 - 62,200 yearly. Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status