26 days old

ThousandEyes & Surrounding Technologies - Subject Matter Expert

Cisco Systems Inc.
Carolina Shores, NC 28467
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What You'll Do

The Automation & Integration (A&I) organization is seeking a ThousandEyes Subject Matter Expert (aka. Architect Level) to lead the prototyping, detailed requirements and creation of led capabilities driving business outcomes for Ciscos largest customers as part of the Strategic Services Engine. The Strategic Services Engine serves to lead delivery of custom CX Center services, increase partner confidence in CX Centers, shift more work to Centers, incubate innovation to scale, and introduce standardization (repeatability, automations) resulting in outstanding P/L and transition of work to proactive services.

The A&I ThousandEyes Subject Matter Expert is directly accountable for the technical manageability and serviceability requirements definition for software& automation development, ensuring quality and the definition of done has been satisfied. This role will collaborate with Customer Delivery, Solutions Architects, Business Entities, and other Subject Matter Professionals crafting a bridge that connects the technical outcomes to though to the development of led service capabilities.

Who You'll Work With

Automation & Integration multifaceted and growing organization powered by a committed and collaborative team that works together to anticipate, identify, and resolve issues quickly for customers. The team maintains a Line of Business (LoB) as the customer-first perspective, and takes full accountability for success in the delivery of capabilities to drive business outcomes based on requirements. Come join a team where someone always has your back!

Who You Are

A&I is seeks an experienced Thousand Eyes Subject Matter Expert (SME) with a demonstrated technical ability which can translate into the designing handled services capabilities for digital experience monitoring to meet business requirements. The ideal candidate is a specialist with ThousandEyes and has a demonstrated background of knowledge and experience in domains of Enterprise and Services Provider Networking, Cloud Technologies, serviceability & telemetry. This individual will join a team of other Authorities (across various domains) therefore should have a consistent track record of working collaboratively, building positive team dynamics, and completing quality deliverables.

  • Reports to a A&I LoB Capabilities Manager
  • Leads expectations along with the Capabilities Owner capabilities creation for business outcomes for ThousandEyes and other Digital Experience Monitoring related outcomes.
  • Accountable to the value prop of the technical capabilities; in essence that there is intrinsic value being crafted for Managed Services
  • Builds positive relationships with A&I and LoB, as well as multi-functional partners

Desired skills:

  • Deep Product expertise on ThousandEyes the product in aspects of planning, design, implementation, ongoing management with ThousandEyes.
  • Highly familiar with all aspects and nuances in terms of demonstrating the promise of the technology, including familiarity with all aspects of telemetry, agents, alerts/rules, and synthetic transactions, profiles configuration, tuning etc
  • Familiar with the deployment and implementation of the ThousandEyes product in all variations of customer scenarios.
  • Firm understanding of implementing ThousandEyes in a cost-effective and efficient and in a manner for efficient operations
  • Familiar with and comfortable working with Alerting, Transaction and evidence collection - able to tune, deconstruct and recommend design and implementation
  • Experience working with Public Cloud (AWS preferred) Cloud & SaaS software product, and cloud native technologies such as Docker and Kubernetes s is highly desirable.
  • Experience maintaining and implementing LAN/WAN environments
  • Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs
  • Bachelors or advanced degree in a technical field, or equivalent working experience

Key Responsibilities

  • Responsible for end-to-end ownership of the ThousandEyes and related Networking and Digital Experience Monitoring technology, product and architecture (along with cross-architecture) requirements craft aspects to deliver led services capabilities outcomes
  • Engaged with the Capabilities Owners and LoB SMEs during the vetting process to review technical, product and architecture aspects of LoB requirements.
  • Able to go deep in analysis and prototyping on ThousandEyes in order to draw out the how to requirements definition, for guidance to automation, middleware creation, or A&I frameworks.
  • Ex Performing and translating API/Telemetry prototyping into directions automation Engineers who are not product or technology oriented can execute on.
  • Ex. Defining the telemetry method and hooks to use on the product, how to extract, what to extract and what to ignore, how to go about it, what to correlate etc..
  • Performs functional validation and attends sprint demo to review and evaluate the technical aspects of A&I deliverables meet the capability requirement, and map back clean to the business-level requirements from LoB.
  • Considers IC (Intellectual Capital Creation) re-use for future A&I outcome, with stretch goals of using AI/ML, best of breed CX and BE platforms
  • Drives prototyping and demos of in-progress outcomes to LoBs, and partners with LoB SMEs to assist in delivery readiness. Returns A&I outcomes iteratively to the tower leaders in a manner than drives scale and delivery readiness
  • Maintains multi-functional engagements for product input and awareness with CX and BU platform & TAC Serviceability initiatives teams; done alongside cross-architecture and LoB SME counterparts where possible.

Travel / Shifts:

  • Occasional travel to customer meetings and Cisco workshops
  • U.S. office business hours, with support for off-hours critical issues

Required Experience:

  • Typically requires BSCS or BSEE or equivalent plus 10+ years-related experiences
  • 3-5 years of prior technical field experience required; 5+ desired
  • 1-2 years of leading in Solutions Architect, PS, TME or Implementation Engineer, preferably cross CX experience desired.
  • Working knowledge of Cisco products and technologies beyond ThousandEyes effective

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

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    Posted: 2021-05-26 Expires: 2021-06-26
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    ThousandEyes & Surrounding Technologies - Subject Matter Expert

    Cisco Systems Inc.
    Carolina Shores, NC 28467
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