5 days old

The Home Depot PRO - Customer Service Representative III

Tulsa, OK 74103
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\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E The Home Depot PRO is looking for outstanding individuals to be Customer Service Professionals to join our Customer Service Team. The Customer Service Representative III will handle a variety of work arising from our Customer and Sales Professionals\u0027 incoming calls, emails and faxes. Responsibilities include placing orders, providing account maintenance and order support, processing returns and other transactions to ensure we provide the best industry leading customer experience. The Customer Service Representative III will demonstrate a high proficiency in all the Interline Brands portfolio with strong product knowledge. A Customer Service Representative III may also be required to learn Home Depot systems to support integrated business initiatives.\u003C/p\u003E\u003Cp\u003E\u003Cbr /\u003E \u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E25%- Process quotes, orders, credits, and other tasks while handling inbound and outbound calls and multi-media (fax, email), make outbound calls as required. Offer Customer Service oriented up-selling in all interactions. Maintain a high level of quality.\u003C/li\u003E\u003Cli\u003E15%- Provide account maintenance and order support (e.g. status and tracking)\u003C/li\u003E\u003Cli\u003E20%- Handle web, e-commerce calls and multi-media. Handle disputes and escalations to an equitable resolution all the while focusing on excellent customer service\u003C/li\u003E\u003Cli\u003E10%- Assist with special projects and handling of orders\u003C/li\u003E\u003Cli\u003E30%- Become certified/trained in two systems of the Home Depot PRO and learn THD systems supporting integration activities.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E This position reports to the Sr. Manager Customer Service.\u0026nbsp;\u003Cbr /\u003E This position has no direct reports.\u003Cbr /\u003E \u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EENVIRONMENT:\u0026nbsp;\u003C/strong\u003E\u003Cbr /\u003E Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E \u003Cstrong\u003ETRAVEL\u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel less than 10% of the time.\u003C/p\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cstrong\u003EEDUCATION REQUIRED:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of an associate\u0027s degree program or equivalent degree in a field of study related to the job.\u003Cbr /\u003E \u003Cstrong\u003EYEARS OF RELEVANT WORK EXPERIENCE:\u0026nbsp;\u003C/strong\u003E3 years\u003Cbr /\u003E \u003Cstrong\u003EPHYSICAL REQUIREMENTS:\u003C/strong\u003E\u003Cbr /\u003E Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EKNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EComputer and typing skills, navigating to and from additional screens\u003C/li\u003E\u003Cli\u003EMinimum 6 months as a Customer Service Representative II (internals only)\u003C/li\u003E\u003Cli\u003EStrong proficiency in ERP, ISS, and/or THD Systems.\u003C/li\u003E\u003Cli\u003EStrong product knowledge\u003C/li\u003E\u003Cli\u003EMust be flexible with work hours due to service levels and the business needs. Monday- Friday, Holidays, and possible weekend shifts.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u0026nbsp;\u003C/p\u003E\u003C/div\u003E
Posted: 2020-05-21 Expires: 2020-06-20
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The Home Depot PRO - Customer Service Representative III

Home Depot
Tulsa, OK 74103

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