1+ months

The Home Depot PRO - Customer Service Representative I

Pompano Beach, FL 33060
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\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E The main responsibility of the Customer Service Representative is to provide accurate support for the client, vendor, and all other parties involved. Maintain a positive, flexible outlook, allowing for growth of the organization. Be the face and voice of this company and listen carefully to what the customer is saying while maintaining a polite and helpful attitude. Handle a variety of contacts in a fast-paced customer driven Call Center Environment. Associates are the first point of contact for our Customers and/or Sales Associates via Fax, Email and Calls. You must be able to multi-task while understanding the intricacies of processing orders, returns, complaints, tracking of orders and/or general questions. Customer experience is a top priority and an absolute focus.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E40%- Receive incoming calls, faxes or emails to place orders, process returns, answer product questions, provide order status and/or route customer to appropriate Department or Sales Professional.\u0026nbsp;\u003C/li\u003E\u003Cli\u003E15%- Handle customer complaints utilizing tools, training and problems solving skills as well as de-escalation techniques, conflict resolution skills and professionalism\u0026nbsp;\u003C/li\u003E\u003Cli\u003E15%- Provide helpful, professional, courteous assistance to all customers (Internal and External).\u0026nbsp;\u003C/li\u003E\u003Cli\u003E10%- Provide knowledge insight and information about our products by utilizing tools such as catalog and website. Upsells to Customers as designated.\u0026nbsp;\u003C/li\u003E\u003Cli\u003E20%- Interacts with other departments to resolve billing and shipping issues, and other clerical duties as assigned.\u0026nbsp; Performs special projects as assigned.\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cp\u003E\u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E Reports to Customer Service Supervisor.\u0026nbsp; No direct reports.\u003Cbr /\u003E \u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EENVIRONMENT:\u0026nbsp;\u003C/strong\u003E\u003Cbr /\u003E Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E \u003Cstrong\u003ETRAVEL:\u0026nbsp;\u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel less than 10% of the time.\u003C/p\u003E\u003Cp\u003E\u0026nbsp;\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cstrong\u003EEDUCATION REQUIRED:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.\u003Cbr /\u003E \u003Cstrong\u003EYEARS OF RELEVANT WORK EXPERIENCE:\u0026nbsp;\u003C/strong\u003E2 years\u003Cbr /\u003E \u003Cstrong\u003EPHYSICAL REQUIREMENTS:\u003C/strong\u003E\u003Cbr /\u003E Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EADDITIONAL QUALIFICATIONS:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E2 years of computer service skills and/or Contact Center experience preferred.\u003C/li\u003E\u003Cli\u003EMust be PC literate and be proficient in typing as well as comfortable navigating a computer keyboard\u0026nbsp;\u003C/li\u003E\u003Cli\u003EMust have strong desire to help customers, work well under pressure and maintain a courteous, professional demeanor at all times.\u0026nbsp;\u003C/li\u003E\u003Cli\u003EAbility to learn and retain new information.\u003C/li\u003E\u003Cli\u003EMust be flexible with work hours due to service levels and the business needs. Monday - Friday, Holidays and possible weekend shifts.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003E\u003Cbr /\u003E KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EMicrosoft Office knowledge\u0026nbsp;\u003C/li\u003E\u003Cli\u003EAbility to handle multiple tasks\u0026nbsp;\u003C/li\u003E\u003Cli\u003EStrong follow up \u0026 problem solving skills\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E
Posted: 2020-09-11 Expires: 2020-11-09
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The Home Depot PRO - Customer Service Representative I

Home Depot
Pompano Beach, FL 33060

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