Job Summary:

Completes routine support and designated project assignments. Provides input to develop solutions. Assists with project documentation; operational and business objectives, best technology capabilities, task level resource requirements, task plans and general communications.

Responsibilities:

• Completes departmental projects and ongoing application support.
• Assists with scope and task plan development.
• Provides input to resource requirement development.
• Supports development of information system requirements.
• Develops process flow charts and reports on project status.
• Other duties as assigned.

  Education:

  • Associate's Degree in Information Technology, Computer Science or related field.

    Certifications:

    • For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date.

      Complexity of Work:

      • Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
      • Must be able to work in a stressful environment.

        Work Experience:

        • Minimum of 3 years of experience in information technology dealing with applications development and support, or end user training, or equivalent experience in an operational or financial role utilizing the systems or data generated by the systems supported by this position.
        • Offset: High School Diploma / GED or equivalent and more than 3 years of experience.

          Preferred qualifications:

          • Experience in formal software testing and quality assurance.
          • Epic testing and implementation experience.
          • Experience with regression testing, unit testing, integrated testing, troubleshooting and defect classification.
          • Experience with test script writing, test case design, detailed workflow analysis, application testing, troubleshooting, and defect classification.
          • Project management experience involving complex deliverables, parallel activities, and multiple stakeholders.
          • Experience using Tricentis qTest or comparable software test process management platform.
          • Strong written and verbal communication skills.
          • Experience facilitating problem reviews and root cause analysis.
          • Experience facilitating cross-functional test case design workgroups.

            Physical Requirements:

            • High degree of dexterity to produce materials on a computer.
            • Requires normal or corrected vision, hearing and speech, mobility sufficient to attend meetings.
            • Ability to lift up to 25 pounds.
            • The position must be available after hours for support by pager and computer dial-in.

              Personal Protective Equipment:

              • Follows standard precautions using personal protective equipment as required.

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                Keywords: formal software testing and quality assurance,

                Epic testing, regression testing, unit testing, integrated testing, troubleshooting, defect classification, test script writing, test case design, detailed workflow analysis, application testing, troubleshooting, defect classification, Tricentis qTest

                
                

                The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic’s Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.
                
                Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities",