1+ months

Temporary - WM.Com Fraud Prevention Escalations

Walmart
Bentonville, AR 72712
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1336113BRReq ID:1336113BRCompany Summary:At Walmart.com, your reach and impact go well beyond the walls of our stores. With over 1,000,000 products available online, we harness the versatility and convenience of the Internet to save people money so they can live better. From detergent to movies on demand, you'll join a company passionate about combining the best of technology and world-class retailing. Join us.Job Title:Temporary - WM.Com Fraud Prevention EscalationsPosition Summary:Will assist with preventing fraudulent eCommerce orders.Time Type:TemporaryCity:BENTONVILLEState:ARPosition Description:Creates and facilitates fulfillment of corporate Walmart.com orders by contacting customers directly via email or phone; researching internal and online applications to analyze corporate customer personal and private information (for example, name, name of company, billing and shipping addresses, phone numbers, credit card numbers) for corporate account authenticity; contacting issuing credit card agencies and company card holders; making final determination whether to deny or approve a corporate account; supporting Walmart's internal corporate customers; processing payment information; ensuring fulfillment and delivery of orders through tracking methods (for example, UPS, GSS spreadsheets); completing reports to support finance in the area of payments, refunds, sales and audit. Provides support to customers, including corporate customers, all Walmart stores, SAM's Clubs, and internal request by responding to e-mail (internal and External) notifications from customer service through system tickets; providing resolution to incoming phone calls from corporate customers, Asset Protection, store associates, and call center agents requesting assistance to help resolve order fulfilment issues; processing escalated customer, store, Sam's Club, and internal issues; determining the best way to resolve issues and concerns; taking steps to resolve the issue and communicating problem resolution to customers, associates, call center agents, and stores. Executes anti-money laundering (AML) compliance transactions by interacting with customers to validate required information (for example, social security number, home address, date of birth); accessing information from multiple systems; validating orders following AML guidelines; documenting research and conclusions; reporting issues to internal compliance department and interfacing with suppliers and third-party partners regarding source data. Responds to fraud by cooperating with law enforcement, Asset Protection, internal associates to help resolve fraud review; providing information for requests from multiple departments and minimizing company financial impact and issues related to eCommerce fraud prevention by implementing enhancements to fraud policies. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.Minimum Qualifications:Basic computer/web navigationAdditional Preferred Qualifications:1 year experience in a call center environment, fraud investigation, payments, web-based research or related field.Category:Customer Service and Call Center Status:HourlyShift:0Brand:Walmart.com
Posted: 2019-07-19 Expires: 2019-10-20

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Temporary - WM.Com Fraud Prevention Escalations

Walmart
Bentonville, AR 72712

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