1+ months

Telesales Supervisor - Medicare

Minnetonka, MN 55345
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Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm) 

Primary Responsibilities:
  • Coach and motivate agents to achieve or exceed sales targets with a focus on quality and compliance
  • Supervise the daily activities of the team by reviewing and analyzing calls / reports, assessing areas of opportunity, managing work assignments and assuring agents are providing a positive consumer experience
  • Develop staff by providing one - on - one coaching, conducting role plays and team meetings. Partner to deliver training and other opportunities of professional development for agents
  • Partner with peer leaders to build and maintain a positive culture within the organization. Provide and receive constructive feedback from/to peer leadership team
  • Coordinate department activities to ensure agents can sell with accuracy and efficiency
  • Partner with other leaders in the organization to evaluate, coordinate and communicate changes with your team
  • Responsible for daily operation of your team 
  • Identify compliance and quality improvements and initiate corrective actions
  • Partner on projects related to systems, processes or inter - department initiatives
  • Participate in staff recruiting, selection, orientation and training
  • Identify issues, training needs and develop and maintain processes within the department
  • Perform other related duties as required to achieve the goals and objectives of the company and department
  • This function includes Direct Sales positions used in Medicare & Retirement that are in Sales Band

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Posted: 2020-02-26 Expires: 2020-04-27

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Telesales Supervisor - Medicare

UnitedHealth Group
Minnetonka, MN 55345

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