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Telesales Site Director, Medicare - Roanoke, VA - 935634

Roanoke, VA 24011
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  • Job Code
    935634

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

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This position is responsible for the operation of an Inside Sales Department / Site in support of achieving or exceeding sales goals for UnitedHealthcare Medicare Solutions. As the Director, you will oversee the successful achievement of results across sales, management, compliance and quality metrics for your department/site. In addition, responsibilities include sales leadership, coaching of leaders, partnering across functional areas and ongoing management of the team. This position reports to the Vice President - Telesales.

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Primary Responsibilities:

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  • Provide leadership to staff with multiple roles (agents, team leads and supervisors)
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  • Develop and enhance sales force capabilities by demonstrating hands-on consistent management practices that identify areas of excellence and foster an environment of continuous improvement through the coaching and development of staff
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  • Manage staff performance by providing feedback and coaching on key performance indicators and productivity
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  • Maintain a positive work environment that supports a quality driven team and identify any issues that may inhibit an individual's or the team's performance
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  • Effectively use all channels of communication to inform and motivate staff through one-on-ones, staff meetings and written communications
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  • Effectively recruit and hire qualified staff and provide for their training and development. Set performance expectations and goals, evaluate performance results, provide feedback to staff and administer appropriate rewards. Foster a cohesive and supportive team environment
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  • Assign priorities and make decisions that are consistent with the companys mission and strategic goals
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  • Achieve/Exceed Business goals
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  • Execute on sales strategies to achieve or exceed sales results. Assists in uncovering market niches and actively pursues growth opportunities
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  • Organizes and leads staffs efforts to ensure both compliance with CMS standards and company policy
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  • Champion Continuous Improvement with Quality and Compliance
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  • Support supervisors in the development of improvement plans for staff
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  • Investigate trends, surface issues, identify root problem and collaboratively work with specific team/individuals to resolve issues
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  • Ensure team supports and adheres to all improvement initiatives
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  • Maintain knowledge products, industry and competitors
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  • Understand the history and general trends in the industry and their implications for the future
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  • Monitors and maintains market intelligence on competition
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  • Maintain and enhance working knowledge of Medicare regulations, the managed care industry, the competitive environment, pertinent legislation, etc.
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  • Understand all aspects of the companys products and telemarketing strategy within assigned territory and ensures that all relevant information is shared and understood by staff
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  • Proactively share thoughts/concerns/issues with regards to the design and/or marketing of the companys product portfolio. Solicits this input from staff as well
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  • Perform other related duties as required to achieve the goals and objectives of the company and department
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Leadership skills:

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  • Possess business acumen and management skills including the ability to understand business goals and drive results through the effective management of staff through the coaching and utilization of their unique skills and abilities
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  • Understand companys vision and mission linked to direct application of methods and plans to accomplish Inside Sales strategy
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  • Work effectively with team, and across the organization, to further the goals of the business
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  • Participation in and facilitation of team effectiveness, taking actions demonstrating consideration for the feelings and needs of others
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  • Goal-oriented and sales motivated
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  • Ability to assess staffs internal motivators and create a climate in which they want to do their best
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  • Excellent communication skills -demonstrating high level writing and verbal skills. Effective as the dissemination of information and a good listener
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  • Solid relationship building skills
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  • Solid organizational and time management skills
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • Bachelors degree or equivalent work experience
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  • Active Health, Life Insurance, or all appropriate state licenses, or able to obtain within 90 days of start date
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  • 3+ years of in-bound/out-bound Inside Sales management experience with a proven track record for results with high-touch prospects or comparable experience
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  • Knowledge of CMS regulations and standards
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  • You will be asked to perform this role in an office setting or other company location
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  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
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Preferred Qualifications:

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  • Leadership experience in a sales, production or call center environment
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  • Insurance or financial services industry experience
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Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm)

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: Medicare, sales, call center, agent, broker, customer service, Medicaid, insurance sales, operations, manager, Roanoke, VA, Virginia

Posted: 2021-06-09 Expires: 2021-07-09

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Sponsored by:
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Telesales Site Director, Medicare - Roanoke, VA - 935634

UnitedHealth Group
Roanoke, VA 24011

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