1+ months

Telesales Representative

Hoover, AL 35226
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Answer your calling and take the lead at our company. As a member of our Call Center team, youll work at the center of the action and redefine how our customers engage with the latest product offerings, media and entertainment. Its an opportunity to be the voice of AT&T a global leader in communications and technology, in a career where well count on you to deliver a best-in-class customer experience.


As a Telesales Representative, youll identify sales opportunities and offer customized solutions to customers. Success in this role will require a motivated, competitive mindset as youll consistently work to meet sales quotas and services objectives. Youll need to exhibit calm under pressure and be persuasive and sales-driven. With each inbound call, youll work to cultivate a positive customer relationship; utilizing proven sales and saves techniques to maintain customer loyalty and sell products. You may interact with frustrated customers and be tasked with lowering their resistance and even saving customers that are calling to disconnect their services.


You may also be required to:


+ Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.

+ Troubleshoot and resolve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing.

+ Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications.

+ Proactively engage T3 support (network and IT) to address & resolve issues.

+ Remain proficient in all billing, rate plan and feature matters.


We prefer that you have:


+ 6 months to 1 year of customer service/sales work experience

+ Familiarity with Windows computers

+ An ability to deliver regular and reliable attendance


So, whats in it for you?


In addition to the hourly wage, representatives can make up to 300% of their $1,000 monthly target incentive. We also offer a competitive compensation package. This role starts at $11.13 to $17.56 per hour.


Youll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on:


+ AT&T internet & fiber

+ AT&T phone (formerly U-verse Voice)

+ DIRECTV (including Free HBO & NFL Sunday Ticket) or U-verse TV


Well also provide 4-6 weeks of training on the latest technology, devices and our entire lineup of products, services and promotions. Youll have everything needed to hit the ground running.


Theres no better time than now to dial into a career with AT&T. If youre ready to join our team, lets talk! Apply today.


AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2021-06-03 Expires: 2021-08-02
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Telesales Representative

AT&T
Hoover, AL 35226

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