1+ months

Telecom Service Provider Customer Program / Project Manager

Cisco Systems Inc.
Denver, CO 80204
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Customer Project Manager

 It's an exciting time to work at Cisco!

 

Every day we connect people to the network and make it come to life. Whether it's using e-learning to educate students far from city centers or downloading the entire Library of Congress in seconds, our networking technology has not only revolutionized the way people do things, but who they are. People are more informed, more efficient, and more involved. With all forms of communications converging onto the network, Cisco is entering an exciting new era. The concept of the network as the platform for transforming life's experiences is no longer a possibility, it is quickly becoming a reality, and Cisco is leading the experience.

 

The Project Manager is responsible for leading and managing the end-to-end project encompassing the entire deliver service lifecycle (Initiate, plan, execute, monitor & control and close). 

Responsibilities:

 

  • Adherence to GPMO project management methodology and all other internal methodologies
  • Project leadership, ensuring appropriate project planning and that all projects are delivered on time, in budget, and with high levels of quality
  • Ensures proper Scope and Change Management processes are adhered to, manages change management handling between customer, partner & account teams
  • Ensures proper project financials management must understand project financial reports prepared by the project specialist, comment on and provide options for irregularities and ensures a realistic forecast is made.
  • Support for continuous improvement of all processes, methodologies, and services
  • Evaluates project progress and results against success metrics.
  • Escalation of any project or client issues in a timely manner
  • Assist with engagement scoping and cost modeling
  • Managing consultants during delivery of services
  • Baseline Management Schedule, Cost, and quality
  • Assesses Risks: Proactively identifies risks, communicates risks to appropriate stakeholders and develops a risk mitigation strategy and a contingency plan.
  • Creation of project plans and oversight of plan timelines
  • Oversight of engagement deliverable creation
  • Review deliverables prepared by team before providing to the customer
  • Directs and organizes project staff, including project engineers, vendors, partners or subcontractors
  • Prepare for engagement reviews and quality assurance procedures
  • Optimize and coordinates interaction between internal, partner and customer resources toward the completion of key services projects and programs
  • Business development and management for new customers/markets/services business management role in a large or strategic account or group of customers
  • Help cross-train other employees where appropriate
  • Complete time and expense reporting in a timely and accurate manner
  • Develop technical & business knowledge as necessary to meet evolving business requirements
  • Proactively communicate with finance team and business leaders regarding project health and profitability
  • Provide support for other PMO duties as assigned

 

The candidate:

A successful candidate has the capabilities to manage competing demands from internal and external stakeholders while still able to deliver successful projects in-scope and within budget. The candidate will drive focus on the tactical activities but can also see the overall strategic objectives of the customer and how it fits into the larger business picture. 

 

The candidate has exceptional communications skills with strong capabilities in project management to drive team members to success. A driving personality with a competency to adapt to different customer dynamics (i.e., personalities, priorities, working environments, etc.) is a must. Additionally, the position will require a resource that is capable of grasping Cisco technologies and solutions, as well as an ability to effectively manage projects, timelines, budgets, and resources to support those Cisco technologies and solutions.  

 

The candidate has vast experience in presenting to key stakeholders, understanding business challenges, and developing solutions and leading successful delivery teams to achieve business objectives. Consulting experience and capabilities are highly sought after.  Capabilities include:

 

  • PMP certification or equivalent in addition to 5+ years of experience as project manager
  • Agile training, experience, and/or certification preferred.
  • Strong project management skills including scheduling, financial reporting, performance reporting, communications, issues/risks/actions management, procurement management and other key PM skillsets
  • Strong commitment to quality and customer satisfaction
  • Strong leadership skills
  • Demonstrated ability to self-manage
  • Exemplary command of the English and local language, both oral and written.
  • Bachelors Degree in business or a related field, MBA or Masters degree preferred
  •  
  • Very proficient in the following software tools: Microsoft Project, Excel, Word, PowerPoint
  • PMO governance development, oversight, and ownership
  • Facilitator, leader, and motivator
  • Assessment and analytical skills
  • Preferred:
    • Extensive Program/Project Industry knowledge
    • Executive client facing experience
    • Demonstrated ability in basic legal contract issues
    • Expertise leading large scale multi-technology engagements in a highly complex environment
Posted: 2021-03-17 Expires: 2021-04-22
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Telecom Service Provider Customer Program / Project Manager

Cisco Systems Inc.
Denver, CO 80204
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