1+ months

Technical Writer

Cisco Systems Inc.
Chicago, IL 60602
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Who We Are 

Ciscos Customer Experience (CX) organization is one of Ciscos fastest growing teams, and the CX Engineering group is redefining how Cisco delivers value to our customers & partners via our product portfolio. The Office of Programs and Transformation is charged with creating a culture of learning and exemplifying & enabling leading practices in agility through our product development programs. In this time of unprecedented change, we are looking for top talent to lead business critical capabilities that will redefine success for Cisco and our customers. 

In this key leadership role as a ScrumMaster, you will act as the evangelist of all things Agile. You will apply expert judgment to keep teams focused, remove impediments and deliver success in a fast-paced environment. You have a strong desire for continuous improvement and the ability to build a delivery-focused, highly collaborative culture within the teams. 

Success in the role requires you to support and enable the success of your team, develop stellar cross-functional relationships at multiple levels of the organization, and demonstrate strong technical skills and business acumen. You should have a strong sense of personal accountability and be excited by the challenge of working in an Agile and innovative environment. You should also have a consistent record of success working in an Agile environment. As a ScrumMaster, you will work to improve practices to encourage more predictable delivery and facilitate Agile ceremonies and planning of releases. 

By anticipating and identifying impediments (systematic, behavioral, etc.) and working with the right owners to resolve them, you will monitor team outcomes and dynamics while assisting them in improving team performance and agile maturity. You will help with continuous development and improvement of methods. You will be a critical driver of CXEs overall transformation to a way of working that is anchored in continuous improvement, agility, design-thinking, and customer-centricity through teams. 

What You'll Do

Technical writers produce documentation and content experiences that help customers get the most out of our products. We work closely with other writers, product managers, engineers, and the User Experience team in an Agile development environment to produce interactive training, in-app assistance, help, guides, and videos for administrators, users, and developers. 

  • Were passionate about creating awesome docs of all sorts for our customers, from UI text to walkthroughs, from online help to help modules, from release notes to developer guides, and from videos to implementation guides. 

  • Were serious about the stuff a doc team should be serious aboutlike developing a smart content strategy and constantly looking for new and better ways to get our users the info they need when and where they need it. 



  • Document each new CX Cloud release, maintain, and improve our current product documentation. 

  • Convert Scrum team work into customer release notes using agile methodologies. 

  • Create and update web content using HTML5 and CSS3. 

  • Work with designers and developers to ensure new UI wording meets CX Cloud standards. 

  • Support other parts of the organization as they develop and deliver content for customers, partners, and employees. 


  • A Bachelors degree in a technical field like engineering or science, or in language or technical communication 

  • 3+ years of experience in technical writing for software development or web application development 

  • Superior English skills with extensive knowledge of the rules of composition and English grammar, as well as experience using and applying style rules to written content 

  • Understanding of help authoring tools, content management systems, publishing tools and associated technologies and standards, for example, Adobe FrameMaker, Adobe Captivate, Author-It, DITA XML, Markdown, AEM/WEM, GitHub, HTML, CSS, etc. 

  • Familiarity with CCX core tools, Style Guide, and in-app user assistance. 

  • Knowledge of agile software development so you can work closely with software developers to improve in-app user assistance content and technology 

  • Demonstrated ability to manage multiple deliverables over tight timelines 

We Are Cisco 

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it. 

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box! 

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) 

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward. 

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. 

Jobs Rated Reports for Technical Writer

Posted: 2021-05-12 Expires: 2021-07-12
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Technical Writer

Cisco Systems Inc.
Chicago, IL 60602
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Technical Writer
43rd2019 - Technical Writer
Overall Rating: 43/199
Median Salary: $71,815

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