8 days old

Technical Trainer

Cisco Systems Inc.
Carolina Shores, NC 28467
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What Youll Do

We are looking for an enthusiastic Technical Trainer to educate people in an effective problem-solving methodology and other technical support skills. You will deliver the internally developed technical training program(s) and help others develop skills that will make them better professionals.

Who You'll Work With

This role will enable you to work directly with Ciscos extraordinary technical specialists whose #1 focus is to help customers globally deploy and operate their networks effectively while delivering the best possible customer experience. Their ability to partner with customers in solving their toughest networking challenges is what sets us apart in the industry and keeps customers coming back to Cisco.

Who You Are

You are a customer-obsessed advocate for quality and reliability. You smile when thinking of ways you have made a customer's (and/or colleague's) life easier.

You are a coach, mentor, trainer, and all-around outgoing person that colleagues respect and love to work with.

You have strong people skills and can collaborate effectively with internal teams.

You are fluent in English (both written and verbal).


  • 5+ years previous support experience in IT industry
  • 3+ years teaching experience in a training, pre-sales, and/or learning & development role:
  • Experience teaching soft skills (methodology) in a workshop setting (deliver concepts, promote behavior change, highly interactive teaching environment, role-play practical activities, provide effective one-on-one and group coaching)
  • Skillfully directs learner attention with words, actions and effective sequencing of logic
  • Superior classroom, question and rabbit hole management skills
  • Expert time management to keep the delivery on schedule
  • Resourceful problem-solver when problems arise while teaching
  • Excitement about traveling 25%+ to facilitate training sessions

Other Requirements:

  • CCIE or comparable IT industry certification
  • Deep technical knowledge of NSO, YANG, Network Automation
  • Strong verbal and written communication: strong English is required
  • Effective use of visual media (video, whiteboard, flipchart)
  • Skillful at employing the Socratic Method and possess excellent questioning skills.

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything people, process, data and things and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Be you, with us!


#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Posted: 2020-10-14 Expires: 2020-11-14
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Technical Trainer

Cisco Systems Inc.
Carolina Shores, NC 28467
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