12 days old

Technical Support Specialist - Schaumburg, IL , Austin, TX or Washington, DC - 928953

Schaumburg, IL 60193
Apply Now
Apply on the Company Site
  • Job Code
    928953

Technology Careers with Optum.Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to doyour life's best work.(sm)

""

As a Technical Support Specialistyou would work as a part of a dynamic team involved with providing technical support and issue resolution to internal and external customers which may include users of all types and skill levels. Responsibilities may also include security access processing, ID tracking, maintenance of reporting logs, password reset assistance, PC hardware/software inventory checks and stocking of spare parts as well as more advanced troubleshooting and support.

""

Job Responsibilities

""
    ""
  • Provide production support to OPTUM360 clients through incident management portal
  • ""
  • Understand, Analyze and Triage complex customer and production issues
  • ""
  • Follow standard operating procedure to escalate urgent issues where appropriate
  • ""
  • Collaborate cross functionally with Data Services, Contract Maintenance, Operations, Engineering, Product and Delivery teams.
  • ""
  • Develop and implement new procedures for addressing production support.
  • ""
  • Work with partner teams to improve product quality and overall improvement of the customer experience
  • ""
  • Address system incidents with production environment
  • ""
  • Facilitate and coordinate client meetings and weekly calls
  • ""
  • Build strong relationships and partnerships with client to improve customer service
  • "
""

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

"

Required Qualifications:

""
    ""
  • BS or BA from an accredited University or College
  • ""
  • 1+ years of experience using SQL
  • ""
  • 1+ years of experience with Microsoft Office outlook, Excel and Word
  • ""
  • Must reside within a commutable distance to Schaumburg, IL; Austin, TX; or Washington, DC
  • ""
  • Excellent communication skills with leadership, peers and your team members and superior collaboration skills
  • ""
  • Strong critical thinking and logical troubleshooting experience
  • ""
  • Ability to work independently with minimum supervision
  • ""
  • Proven ability to quickly learn and understand complex topics
  • ""
  • Ability to build strong relationships and partnerships with your peers and leadership
  • ""
  • You will be asked to perform this role in an office setting or other company location.
  • ""
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders.
  • "
""

Preferred Qualifications:

""
    ""
  • 1+ years of experience as a Production Support Analyst
  • ""
  • Prior experience in client facing role
  • "
""

""

UnitedHealth Group is an essential business.The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

""

You can learn more about all we are doing to fight COVID-19 and support impacted communities:click here.

""

""

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

""

""

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

""

""

""

Job Keywords:Schaumburg, IL, Austin, TX, Washington, DC, Illinois, Texas, IT, IT Support, Technical Support, Help Desk, Hiring Immediately, #RPO

""

Posted: 2021-06-07 Expires: 2021-07-07

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Sponsored by:
ADP Logo

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Technical Support Specialist - Schaumburg, IL , Austin, TX or Washington, DC - 928953

UnitedHealth Group
Schaumburg, IL 60193

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast