1+ months

Technical Support Specialist - San Diego, CA - 930383

San Diego, CA 92101
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  • Job Code
    930383

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doingyour life's best work.(sm)

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As aTechnical Support Specialist,you would work as a part of a dynamic team involved with providing technical support and issue resolution to internal and external customers which may include users of all types and skill levels.

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Positions in this function provide technical support for both internal and external customers to theUnitedHealth Group'scomputer user community. It includes troubleshooting issues related to software, hardware, network connectivity, installations, upgrades, back-up recovery and project implementation.

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Primary Responsibilities:

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  • Provide customer service support to both internal users and external customers on UBH applications / web pages and CCBH Software.
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  • This support is provided directly, by telephone and through e-mail.
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  • Log systems related problems in Help Desk database, troubleshoot problems and resolve basic system problems for customers and end-users at differing experience levels.
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  • Coordinate system related communications with UBH Training Coordinator, UBH Data Analysts, County MH MIS, County MH Billing Unit and County QI.
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  • Coordinate with County MH MIS to resolve user account and system problems.
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  • Work as liaison between internal staff and Corporate IT
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  • Monitor Optum Public Sector Website content, connectivity and coordinate all changes with webmaster.
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  • Provide navigational and access support to internal and external customers using the Optum Public Sector Website.
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High School Diploma or GED Equivalent
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  • 2+ years demonstrated experience with user applications support or 2+ years of experience using mental health computer applications including data entry and report submission
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  • 2+ years of experience with Microsoft Office Suite: Microsoft Excel required for creating and analyzing monthly productivity reports, tables, spreadsheets, and dashboards and Microsoft Outlook required for sending properly formatted mass correspondence and documents to and from end users
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  • Previous knowledge and experience with PCs
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  • Previous experience providing basic training in individual or group settings
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  • Previous experience working in a call center or similar environment
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  • Must be able to work in San Diego County's EHR system (CCBH / Anasazi) without restrictions
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  • Must be able to take on a rotation to provide on-call afterhours support
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  • You will be asked to perform this role in an office setting or other company location.
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  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.
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Preferred Qualifications:

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  • Associates Degree or higher
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UnitedHealth Group is an essential business.The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

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You can learn more about all we are doing to fight COVID-19 and support impacted communities:click here.

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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Keywords: Optum, Call Center, Technical support, CCBH, EHR System, San Diego County, San Diego, CA, hiring immediately, #RPO

Posted: 2021-05-21 Expires: 2021-07-21

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Technical Support Specialist - San Diego, CA - 930383

UnitedHealth Group
San Diego, CA 92101

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