1+ months

Technical Support Specialist - Minnetonka, MN - 930950

Minnetonka, MN 55345
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  • Job Code
    930950

Technology Careers with Optum.Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to doyour life's best work.(sm)

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As anAssociate Technical Support Analystyou would work as a part of a dynamic team involved with providing technical support and issue resolution to internal and external customers which may include users of all types and skill levels. Responsibilities may also include security access processing, ID tracking, maintenance of reporting logs, password reset assistance, PC hardware/software inventory checks and stocking of spare parts as well as more advanced troubleshooting and support.

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Primary Responsibilities:

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  • Answer and resolve inbound technical calls at a large corporate Help Desk, efficiently and professionally, in a fast paced call center environment
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  • Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed
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  • Follow all escalation procedures according to service level agreement
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  • Use remote control tool to assist end users when needed
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  • Provide an accurate record of each call in incident management tracking tool
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  • Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function
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  • Act as a technical resource to others to resolve problems, issues, errors or related
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  • Anticipate customer needs and proactively identifies solutions
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High School Diploma / GED (or higher)
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  • 2+ years of working experience in IT
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  • 1+ years of working experience in a call center environment
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  • Knowledge of ticketing software
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  • You will be asked to perform this role in an office setting or other company location.
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  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.
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Physical and MentalRequirements:

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  • Ability to communicate professionally both written and oral
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  • Excellent customer service and soft skills
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UnitedHealth Group is an essential business.The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

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You can learn more about all we are doing to fight COVID-19 and support impacted communities:click here.

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: UnitedHealth Group,Optum,Associate Technical Support Analyst,Minnetonka, MN,Minnesota,help desk, customer service,call center,hiring immediately,#RPO

Posted: 2021-05-13 Expires: 2021-07-11

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Technical Support Specialist - Minnetonka, MN - 930950

UnitedHealth Group
Minnetonka, MN 55345

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