1+ months

Technical Support Representative V (Government)

McLean, VA 22102
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AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network/telephony solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers mission. Our National Security team supports elements of the US Government responsible for informing and defending our nation globally. As a partner on the SERENA contract, we provide leadership and professional services in telephony lifecycle services for a national security client.


AT&T has an opening for a Technical Support Representative V to support a US Govt. customer in the Northern VA area in providing programmatic operations and oversight to a critical professional services contract.


**Duties/Responsibilities:**


+ Provides technical support and customer service to the organization's users of computer applications and hardware (e.g., PCs, servers, mainframes)

+ Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center

+ Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems

+ Maintains a troubleshooting tracking log ensuring timely resolution of problems

+ Requires comprehensive understanding of processes, procedures, and systems within own and related areas

+ Works within established precedents and practices

+ Analyses information to solve on-going problems

+ Requires developed advanced specialized expertise within an analytical or technical area to perform the most complex work

+ Uses knowledge of how the team integrates with other teams to coordinate efforts and resources to achieve shared and individual objectives

+ Provides leadership to a team including coaching on performance, coordinating activities, and checking on quality and work progress

+ Uses experience to identify and solve day-to-day problems

+ Impacts the overall quality and quantity of the tasks performed by the team

+ Requires tact and diplomacy to communicate ideas in a concise and logical way

+ Requires High School Diploma and 7 or more years of relevant experience


**Required Clearance:**


TS/SCI with poly (#ts/sci) (#polygraph)


**Ready to join our team? Apply today!**
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
Posted: 2022-07-14 Expires: 2022-12-30
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Technical Support Representative V (Government)

AT&T
McLean, VA 22102

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