1+ months

Technical Support Engineer (TAC) ACI

Cisco Systems Inc.
Belgium, WI 53004
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What will you do

  • Provides third level technical support for ACI Data Center technologies
  • Actively assists other Technical Consulting Engineers and Global Delivery Partners in problem resolution. Interacts effectively with Engineering to solve complex problems.
  • Recognizes and submits bugs with required related information. Mentor others to file bugs. Acts on pervasive bugs and issues within technology domain.
  • Produces and shares intellectual capital (including documentation and training) in the most productive manner for internal audiences, Global Delivery Partners and customers for global use.
  • Actively mentors and develops others, including Global Delivery Partners.
  • Sophisticated Troubleshooting consisting of one or more of the following areas: Data Center Services Support - Data Center Switching Support - Data Center Computing Support ACI Support
  • Applies analytical skills and technical knowledge to solve product and software problems of moderate to high complexity.
  • Acts as a technical specialist and provides support on a world-wide basis.
  • Interacts across TAC (Technical Assistance Center) teams and development teams at peer level

Who will you work with

The Business Entity CX Support Services is a team of extraordinary technical specialists whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through great financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

The Team:

In this team of technical specialists, you will continuously learn about the ground breaking products from Cisco and partners in the Data Center world.

Who you are:

  • Sound knowledge and experience within at least one of the areas: Data Center Services Support, Data Center Switching Support
  • Cisco certification is a plus, but not required. Other vendor's qualifications and experience are welcome.
  • Experience in Python or other programming languages is helpful.
  • Experience in Linux would be a plus.
  • Proficiency in English

Desired Skills:

  • BS in a technical field (CS/EE preferred) or equivalent plus 5-8 years related experience.
  • Expert level (e.g. CCIE) or equivalent relevant certification desired.
  • Organized, self-motivated, flexible, fast learner.
  • Strong analytical and troubleshooting skills.
  • Experience in crisis leadership skills and ability to handle critical customer issues/problems.
  • Able to determine problems and deliver solutions with a high level of customer happiness.
  • Ability to determine root cause and resolution for previously unknown problems.

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 


Posted: 2021-04-16 Expires: 2021-07-19
Sponsored by:
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Technical Support Engineer (TAC) ACI

Cisco Systems Inc.
Belgium, WI 53004
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