1+ months

Technical Support Engineer

Walt Disney Studios
Glendale, CA 91222
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The Walt Disney Company is a world-class entertainment and technology leader. Walts passion was to continuously envision new ways to move audiences around the worlda passion that remains our touchstone in an enterprise that stretches from: animation, theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences and were constantly looking for new ways to enhance these exciting experiences. Part of the Disney Branded Television Group, Disney Television Animation is a high capacity digital animation television production studio. Because of Disney Television Animations strong use of commercial and custom software technologies to create its animation products, its use of technology, engineering, development techniques and software is critical to its production operations and workflows.


Were looking for an intellectually curious, business-savvy, analytical powerhouse to join the Disney Television Animation Technology team as a Production Technical Support Engineer. In this role, you will be responsible for supporting solutions across the various Disney Television Animation: Business departments, Production Crews and Development Crews.


Responsibilities :


Production Technical Support Engineers (PTSEs) interact with department management, animation production crews and other supporting departments to provide production technical support to the DTVA business unit.


+ Accountable for assigned trouble tickets.

+ Participates in the daily operation of the Production Support Helpdesk

+ Provides production support using various technologies.

+ Logging and routing production support data into Helpdesk and other systems.

+ Identify and escalate support trends.

+ Provides first tier user account level administration.

+ Participates in researching, testing and implementing optimized technical solutions for production users.

+ Active Directory administration

+ Multi-platform computer system management (Linux / UNIX, Apple OS X and Windows):

+ Administration

+ Security policy / access rights

+ Imaging

+ Remote control

+ Customization

+ Application support

+ Leverages array of software utilities to troubleshoot and streamline department services.

+ Understands production workflows and timelines.

+ Measure, calibrate and validate color reference displays and OS parameters to meet DTVA production requirements.

+ Performs miscellaneous technical special projects as assigned by department management.

+ The ability to write light weight scripts for automating processes is a plus.

+ Participates in hardening new solutions for production.


Basic Qualifications :


+ Must be able to follow directions and procedures.

+ 3 to 5 years of experience working with (advanced troubleshooting and configuration experience) Linux or UNIX, Mac OS and Microsoft Windows based systems in a network environment.

+ 3 to 5 years of experience working with computer graphics / media applications

+ 3 to 5 years experience working with system imaging and deployment tools:

+ JAMF

+ SCCM

+ ADE

+ PXE

+ 3 to 5 years of experience working with and supporting computer graphics / media applications and tools:

+ Adobe Creative Suite Photoshop, Illustrator and After Effects

+ Autodesk Maya

+ Unity and Unreal Engines

+ Toon Boom Harmony and Storyboard Pro

+ Wacom Pen Display and Tablet Technology

+ 3 to 5 years in supporting computer systems in a large company / enterprise environment.

+ 3 to 5 years of experience working with network management and administration utilities in TCP/IP networking environment.

+ Able to communicate technical information effectively both written and verbally.

+ Ability to work in a fast pace, production critical team environment.

+ Must have a strong customer service orientation and have the ability to work with a diverse user community.

+ Must be well organized and detailed oriented.


Preferred Education :


Bachelors degree in a technical discipline.


**Job ID:** 7037264720220518

**Location:** Glendale,California

**Job Posting Company:** Disney General Entertainment Content
The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
Posted: 2022-08-12 Expires: 2022-11-06
Sponsored by:
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Technical Support Engineer

Walt Disney Studios
Glendale, CA 91222

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