1+ months

Technical Support Engineer Application Centric Infrastructure (ACI)

Cisco Systems Inc.
Oeiras, Portugal 2780-213
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This role can be located anywhere in Poland or Portugal

What You will Do


       Ensure 24/7 availability of the production environment and supporting critical customer operations

       Participate in Change Advisory Board Review Meetings internal and with customer

       Supporting the root cause analysis process, and ensure remediation of major issues

       Ability to provide assistance in a support capacity with problem and incident resolution and assume major incident and problem ownership and accountability

       A strong understanding of the ITIL framework and its application in a production environment.

       Troubleshoot & resolve the incidents and problem tickets within SLA/SLO

       Develop and maintain a working knowledge of existing and new technologies and be able to tie the design and implementation of infrastructure to the managed components

       Performs Troubleshooting and Diagnosis of Complex Issues

       Provide input to continuous improvement and process change suggestions

       Provide phone/email consultation to independently debug complex network problems

       Provide systems/product training to peers within the team

       Take ownership and accountability expectations in managing cases and customer situations


Attributes of a Successful Candidate


We are looking for new talent with the following qualities and skills:

       Ability to work in a fast-paced, high-pressured, cross functional, cross country, territory and theatre environment

       Demonstrate high-level of maturity and confidentiality

       Attention to detail and stellar interpersonal skills

       Possess strong presentation and communications skills

       Have strong time management skills





Who You'll Work With

As part of the Cisco CMS organization, you will be part of a dynamic, fast paced and supportive team that will build you up as you manage the technical support for some of Cisco's biggest customers. You will be given the opportunity to work alongside many of Cisco's Technical and Advanced Service organizations and will receive unique insight into the IT services industry all the way from pre-sales to day 2 support as an engineer focused on some of Ciscos key customers.

Who You Are



  • Knowledge of the following areas: Data Centre Networking and Data Centre Products
  • You should have good experience in Networking industry experience and knowledge of products and protocols
  • Proficiency in the following technologies: TCP/IP, Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS,  MPLS
  • Data Centre Knowledge Nexus Routing & Switching,  ACI
  • Knowledge of using Wireshark, or other Protocol Analyzer
  • Experience in the following products / solutions: Cisco Nexus 2000, 3000, 5000, 7000 , ACI , VXLAN
  • Should have exposure in troubleshooting ACI devices
  • Knowledge of Python, APIs and/or other programming languages is beneficial
  • Knowledge of virtualization products like VMware, OpenStack etc. is beneficial
  • Good to have knowledge of security firewall products
  • Should be a very good team player
  • Ability to Assertively communicate and demonstrate Technical Leadership on Troubleshooting scenarios, especially over WebEx / telephonic customer conversations



Education & Experience:


  • Typically requires Bachelor's degree in a technical field or equivalent 3-6 years related Data Centre and Network related experience
  • Preferred CCNA/CCNP/CCIE Certification (R&S or DC)

       3-5 years of experience in Data Centre technology at a Network Operations Center or Technical Assistance Center

       Strong technical experience to include ACI, Data Center, Cloud & Virtualization technologies

       Ability to work with internal and external executive level customers with confidence while providing an exceptional experience


We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (37 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!



Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.
Posted: 2022-08-12 Expires: 2022-10-13
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Technical Support Engineer Application Centric Infrastructure (ACI)

Cisco Systems Inc.
Oeiras, Portugal 2780-213
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