1+ months

Technical Support Analyst - Washington DC - 913382

Washington, DC 20004
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  • Job Code
    913382
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doingyour life's best work.(sm)
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"This position provides local white glove technical support toUnitedHealth Groups / OptumsSenior Executives and their Admins. This roles includes but is not limited to, computer replacements through lifecycle or break fix, software installations, printer, phone and event/meeting support. This role could require some travel if needed.
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"Primary Responsibilities:
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"Executive Level Support job roles include: (but are not limited too)
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  • 24x7 Support for UHG Executive and their Admins
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  • New Hire / Provisioning - Setting up new computer; Installing apps; Transferring data
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  • Helpdesk - Password resets; Basic Troubleshooting; Open tickets to 3rd level support
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  • BSL - Ordering hardware; Software licensing
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  • Access Admin - Applying to application access; Global group access and administration; Shared drives and website issues; Distribution lists
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  • Desktop Support - 1st, 2nd and 3rd level support for Windows; 1st, 2nd and 3rd level support for Macintosh; 1st, 2nd and 3rd level support for Applications; Optum Labs; VM MyVDI support
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  • Mobile Support - Iphones, Android and Ipads; BlackBerry Works; RSA soft token; Mobile wipe and restores; AV
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  • Lifecycle - Replacing computers, PC & Mac's, Ipad that are EOL
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  • Project Work - RSA Software replacement; BlackBerry migrations; Smart Card migrations; Unapproved software removal; Windows 10
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  • Event Support - Planning AV and WIFI requirements; Setting up ad-hoc networks; Printers, wifi, 3rd party policies and procedures; Working with hotel and convention staff, ups and fedex
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  • IRM / PEX - Vendor relations; New app, and app owners
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  • Consultants - Hardware and software
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  • Asset Recovery - Recovery old devices; Cloud Blue;Legal holds
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
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Required Qualifications:

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  • Bachelor's Degree (or higher) OR High School Diploma / GED with experience supporting mobile devices and working with IT Desktop support
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  • 2+ years of Technology Support experience
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  • 1+ years of experience with PC operating systems including Windows 10
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  • 2+ years of experience in a customer service role
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  • Executive Technical Support experience
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  • Mobile technical support experience (Android, Mac, iPad, Tablet)
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  • Remote technical support experience
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  • Experience with Networking Principles, Internet Protocol Suite (TCP / IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
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  • Call Center experience Remedy or ServiceNow
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  • Experience with MS Word (create and edit documents); Excel (formulas; spreadsheets); Outlook (emails, calendar); PowerPoint (presentations) to troubleshoot for end users and document tickets in an incident tracking system
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  • Must be able to provide 24x7 executive support
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  • Must be able to travel (4x year / 20%)
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  • You will be asked to perform this role in an office setting or other company location.
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  • Employees are required to screen for symptoms using theProtectWellmobileapp, Interactive Voice Response (i.e., entering your symptoms via phonesystem)or a similar UnitedHealth Group-approved symptom screener prior toentering the work site each day, in order to keep our work sites safe.Employees must comply with any state and local masking orders.In addition, when in a UnitedHealth Group building, employees are expectedto wear a mask in areas where physical distancing cannot be attained.
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Preferred Qualifications:""
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  • Bachelor's Degree or higher
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  • MCP Certification
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  • A+ Certification
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UnitedHealth Group is an essential business.The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non-clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

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You can learn more about all we are doing to fight COVID-19 and support impacted communities:click here.

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"Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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"UnitedHealth Groupis a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Keywords: UnitedHealth Group,Optum,Technical Support Consultant,Executive Technical Support,Washington DC,desktop support,mobile support, Windows 10,hardware,software,WIFI,migrations, Washington DC, DC, hiring immediately, #RPO

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Posted: 2021-05-13 Expires: 2021-07-11

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Technical Support Analyst - Washington DC - 913382

UnitedHealth Group
Washington, DC 20004

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