10 days old

Technical Operations Engineer I

Cox Communications Inc
Parma, OH 44129
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*Primary Location: *12221 Plaza Dr, Parma, OH, USA
*Division: *Cox Communications Inc
*Job Level: *Individual Contributor
*Travel: *Yes, 5 % of the Time
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *212449

*Cox Communications* is
searching for a Technical Operations Engineer I. This role will perform
operations engineering activities with general networking knowledge and skill
in a 24/7 environment.








*Primary Responsibilities and Essential Functions*









* Under general supervision, executes routine network
implementations for new technology.
* Provides reviews with operational boundary partners and compiles
information for detailed method of procedures and when needed.
* Creates network change tickets in line with current processes and
validates conflicts to ensure no unnecessary outages.
* Partners with Operations and Engineering to test and validate
functionality, management and performance for existing and new technologies.
* Supports implementation and deployment of services, systems,
applications and architectures with installation, configuration, integration, evaluation,
testing, documentation, and training.
* Works with vendors to ensure equipment is installed and operating
properly and resolves problems.
* Manages small, more routine projects within Operations to confirm
delivery intervals and validate critical dates and milestones to ensure
delivery of services stay on target.
* Coordinates with other departments to ensure the network is
available and configured to exceed market demands.
* Compiles information for network infrastructure operational
standards.
* Participates in industry bodies monitoring technologies,
proposals, and issues of technical interest and relevance to network
operations.
* Provides basic engineering and operational support to other groups
such as Cox Business, Provisioning, and Sustaining Engineering.
* Assists with coaching and mentoring of junior technicians and Cox
tiered support teams.
* Prepares and delivers technical documentation and presentations.
* Ensures long term technology goals are consistent operationally
across all groups.
* Partners with change management for impact identification, network
validation, MOP creation and execution of activities.
* Opens, tracks, executes, and resolves escalated trouble tickets
from Tier II related to outages and trouble conditions on network
platforms. Provides technical support
for all Cox transmission media.
* Partners with Vendors when needed to validate bugs etc. for break
fix.
* Operates to meet network reliability and availability metrics set
forth by Cox Standards.
* Provides post-incident information and details for documentation
when needed.
* May work with other business partners to manage local network
tools to ensure network health and tool availability.











































Qualifications:
*Minimum*






* 1 or more year of experience preferred in related field (i.e.,
Engineering, Technical Operations) or academic equivalent training or projects
* Requires working knowledge of transmission, switching, powering,
grounding, mechanical, and cabling
* Demonstrated problem solving and analytical thinking skills
* Ability to work in 24/7 environment and on-call as required











* *


*Preferred*






* BS/BA degree in related discipline strongly desired (i.e.,
Engineering, Computer Science, or similar technical degree)
* Certifications: NRS I, CCENT, Network +
* Experience in telecommunications industry desired, with 2-3 years
of experience operating in a tiered level technical service assurance and/or
service implementation environment preferred
* Demonstrated troubleshooting and diagnostic capabilities
* Working knowledge of various manufacturers telecommunications
equipment
* Working knowledge of backbone and metro architectures and
technologies
* Participation in SCTE and related certifications


















Who We Are
*About Cox Communications*
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/).
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2021-06-02 Expires: 2021-07-12
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Technical Operations Engineer I

Cox Communications Inc
Parma, OH 44129

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