13 days old

Technical Leader

Cisco Systems Inc.
San Jose, CA 95113
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Cisco Customer Experience is growing!

The Technical Implementation and Support team is responsible for building, testing, delivering, operating and supporting Cisco Certification Training for Cisco and DevNet certifications along with CCIE lab exams. We craft, operate and maintain the network that delivers these trainings and exams encompassing much of the product portfolio across Cisco. It is a dynamic and rewarding environment, with a user base growing in demand. For this reason, we are growing our team!

We are seeking an experienced Engineer to help drive the expansion of our solutions aligned to DevOps methodologies as well as incorporating the newest technologies into our strategy and offerings.

What you will do:

  • Scope, design, implement, automate and test solutions for the Data Centers delivering learning solutions for our Learning Partner Community. Develop strategies and solutions to improve performance, security, and user experience. Investigate sophisticated issues to provide lasting solutions. Partner with other team members to implement wide scale features and changes optimal through automated means. Provide input on data protection, access, authentication control, resource management, monitoring, high availability, fault tolerance, and scalable virtualized infrastructure.
  • Suggest, implement and support continuous improvement of the virtualization and monitoring solutions and related training delivery processes. Deploy innovative solutions to prevent customer problems.
  • Provide First rate customer and partner facing community support providing a motivated customer comes first attitude to all interactions.
  • Hold yourself to the standards you expect. Create first rate user documentation of new and existing infrastructure designs, implementations, processes and tooling.
  • Willing to understand Cisco and open source technologies across networking, collaboration, cloud, IoT, NetDevOps, programming and development tools and more in order to deliver the best solution and technology labs to our growing developer base.
  • Grow the technical knowledge of junior engineers through mentorship, training events, demonstrations, and other formal and ad-hoc opportunities.

Who you will work with:

You will work as part of the Technical Implementation and Support team which is responsible for the building, delivery, operation and support of training deliveries for Ciscos Learning Partner community. If youve taken a Cisco technical training, chances are the lab exercises you did in that training were part of the work we do. We are a diverse team around the world focused on delivering an excellent user experience for the learners of Ciscos products and solutions. You will work on much of Ciscos portfolio from Enterprise Networking, to Data Center, Security, IOT, Collaboration, Network Automation and more.

Minimum Requirements:

  • Desire to solve complex problems and passion to prevent problems from ever occurring.
  • BS degree in Computer Science, Computer Engineering or technical field.
  • 5+ years leading technical projects focused on design, plan, testing, deployment of networking solutions using real and virtualized devices.
  • 5+ years configuring, testing, deploying, and automating with various operating systems: Linux, Unix, Windows, Cisco IOS (XE, XR, NX).
  • Ability to bridge the technical and management worlds with regards to strategy, design, cost and implementation.
  • Cisco product family experience (routers, switches, UCS, firewalls, storage).

Very Beneficial:

  • Knowledge of DevOps & CI/CD technologies including Docker, Vagrant, Ansible etc.
  • Experience using REST APIs and developing automation.
  • Programming & scripting experience (Python, YAML, JSON).
  • Ability to bridge the technical and management worlds with regards to strategy and implementation.
  • Cisco UCS and or Hyperflex experience.
  • Ansible, PowerShell, Terraform, Packer, Vault, NSO, pyATS.
  • Containers, Docker, Kubernetes.
  • Python, Git, CI/CD.
  • Associate/Professional Cisco Networking or DevNet Certification.
  • MS degree in Computer Science, Computer Engineering or technical field.
  • VMware certifications.

Crucial Soft Skills:

  • Strong partnership and communication skills, both written and verbal.
  • Excellent analytical and problem-solving skills as well as attention to detail.
  • Self-motivated, self-starting, with strong desire to learn a variety of new platforms and tools.
  • Strong customer facing skills.
  • Ability to work on own initiative.
  • Ability to multi-task and thrive in a rapidly changing environment.
  • Ability to work across geographically dispersed teams.
  • Flexible, adaptable and pragmatic.
  • Passion about automation, quality, and execution.

Why cisco?

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people. We connect everything people, process, data and things and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while targeting for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Be you, with us!


#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Posted: 2020-10-14 Expires: 2020-11-14
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Technical Leader

Cisco Systems Inc.
San Jose, CA 95113
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