22 days old

Technical Consulting Engineer - Wireless

Cisco Systems Inc.
Bengaluru, KA 560002
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Job Description

What You'll Do

We are a team of Technical Leaders that requires the highest level of technical ability, innovation, and analytical skills.

Independently solves problems in broad, complex, and unique networks with mixed environments. Supports engineers from multiple teams as well as the field and aids them in problem resolution.

Acts as a focal point for large account network problem resolution and provides technical leadership for Critical Accounts where Cisco is at risk.

Effectively utilizes lab setups to debug broad and complex problems and submit complete and correct CDETS reports and monitors reports of other engineers for quality in areas of expertise

Provides input to Engineering and product organizations on future product development.

Provides systems/product training both internally and externally. Develops intellectual property and innovates within the strategy to create new service capabilities

Provides impact across all Technical Leader functional areas:

Customer Problem Resolution: Case Reviews, CAP, RRR for example

Innovation: Automation (BDB/BORG), Patents, RFCs for example

Engineering Partnership: CER, Serviceability, New Product/Feature Incubation, Field Quality/Top Issues for example

Content Development: Techzone, CCO (White Papers), SCIM, ICCR, BDB Communities, CCIE Development for example

Talent Development: Leadership Programs/Mentoring, Drive Accountability and Culture, Self Development for example

Who You'll Work With

This team primarily provides technical leadership to TAC delivery teams in the region, which includes incubation of new products and services. You will be collaborating with TAC delivery teams, product BUs, Advances Services, TS Product Management, Acquisition Integration, Sales and Service Readiness teams to drive scalability of new products and solutions. Work with Global Technical Leader team and GTAC Technology Office to drive grass roots innovation.

Who You Are

We need a teammate and natural innovator that can drive improved customer experiences with products, technologies, and solutions by demonstrating technical excellence, teamwork, and ownership in all aspects of customer problem resolution. Focus should be on complex, interdependent, highly visible customer issues that have broad impact. Serve as a multi-functional technical advisor by utilizing depth and breadth of knowledge to drive customer success. Are you an active leader in this evolution?

Minimum Qualifications

Bachelor's Degree or equivalent work experience in Computer Science, Computer Engineering, Electrical Engineering, or related field

5 or more years of customer support experience, including specialist analytical and troubleshooting skills, shown crisis management skills and ability to handle critical customer issues/problems

Experienced level knowledge of Wireless technology and all related technologies such as DNA Spaces, CMX SDA/DNA, SDWAN,Switching

Hands-On experience with Cisco Wireless Products - WLC (Wireless LAN Controllers), Access Points (AP), MSE, CMX, Prime Infrastructure (PI) etc

Excellent

Deep understanding of IEEE 802.11 standards (a,b,g), 802.1x, Wi-Fi

Knowledge of WLAN Security in the areas of authentication, encryption, IDS/IPS using Radius, AAA authentication, EAP, LEAP, PEAP, PSK

WEP encryption (Wired Equivalent Privacy,WPA (Wi-Fi Protocol Access), WPA2

Experience with WLSM, WiSM, WCS etc

Hands-on with packet level solving problems such Over-the-air captures, Span captures using tools such as Wireshark etc

Ability to diagnose and analyze issues through debugs and logs.

Commitment and ability to resolve complex technical problems, multitask, and be dedicated to customer success

Excellent Problem-solving, probing skills, verbal and written communication skills

Experience interacting with customers/partners or in a client facing role.

BS in a technical field (CS/EE preferred) or equivalent; 5-7 years of relevant experience

Programming skills (Python, Linux, Shell Scripting)

Troubleshooting experience using wireshark, tcpdump, finisar or other protocol analyzers

Cisco Certifications: CCNP/CCIE

Desired Skills

Able to determine problems and deliver new solutions with a high level of customer satisfaction and has the ability to determine root cause and resolution for previously unknown problems.

Ability to work effectively with and provide guidance to other members by determining methods and procedures on new assignments, mentoring more junior engineers and promoting/soliciting ideas within TL and CSE delivery teams.

Good knowledge of Cisco Mobility Express (CMX), Mobility Services Engine (MSE), Hyper-location, BLE products/technologies and applications or equivalent 3rd party solutions

Knowledge of RF Site Survey and related tools like Airmagnet, Ekahau

Knowledge of TCP/IP, SNMP, LAN/WAN routing/switching and other network layer protocols a plus

Cisco Certifications in Wireless Technology is a plus (CCNA, CCNP R&S, CCNA-W, CCNP-W, CCIE-W)

Vendor Neutral certifications such as CWNA, CWSP etc will also be considered.

NMS,SNMP experience is a bonus

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who arent afraid to change the way the world works, lives, plays and learns. We are leaders with vision, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco

Posted: 2021-03-31 Expires: 2021-05-01
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Technical Consulting Engineer - Wireless

Cisco Systems Inc.
Bengaluru, KA 560002
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