1+ months

Technical Consulting Engineer - VPN - Mexico City

Cisco Systems Inc.
Mexico City, Mexico
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Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

What You'll Do


Are you pre-wired to understand what customers want and what they need to deliver business outcomes quickly? Can you do this in an environment that handles 1.4 million calls per year -- in 17 languages -- from customers in 180 countries? Do you love to resolve conflict and find solutions that drive an excellent customer experience? You may be our next Customer Support Engineer and we have the People Deal for you!


Who You'll Work With


Strategically positioned within the Cisco Services Organization, Cisco's Technical Assistance Center (TAC) is a team of elite technical experts whose primary focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Aligned to three geographic regions, and converging into one global, borderless TAC, we are the first to be confronted by challenges and issues with new equipment and tools in the field. We provide tireless support to our customers, partners, account teams, and other TAC engineers. With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology expertise are second to none! Enabling our Customers by enabling Cisco Technology, the TAC further specializes in: Collaboration, Data Center, Security, Voice, Wireless, Routing, Switching and other emerging technologies.


Who You Are

  • You are the connection to Cisco customers and will build effective working relationships while solving their issues, managing expectations, and leaving the customer feeling valued.
  • You will continually develop your working knowledge of networking products and protocols to provide technical support on a worldwide basis in designated technology focus area
  • You can effectively utilize databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction
  • You love sharing knowledge to build relationships, and effectively troubleshoot problems both alone and as part of a team.

Minimum Qualifications

  • Bachelor's with a technical focus or equivalent; 1-3 years of relevant experience
  • You are committed to resolving complex technical problems, multitasking, and are dedicated to customer success
  • You have experience including TCP/IP and routing protocols, IPv4, IPv6, MPLS, Quality of Service, L2VPN, Switching, XR, IOS-XR. CRS-1, CRS-3, ASR9000
  • You have excellent verbal and written communication skills
  • You hold a CCNP or equivalent level of demonstrated networking knowledge
  • You have experience in a customer support/service role

Desired Skills

  • Other Cisco Certifications; HP, IBM, Dell Server Support, MCSE, VCP Certifications; specific knowledge of products within: Collaboration, Data Center, Security, Voice, Wireless, Routing, Switching
  • You have experience using Finisar, Wireshark, or other protocol analyzer
  • Programming skills (Python, Ruby, C, C++, Linux, Shell Scripting)

We Are Cisco


#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.

Posted: 2019-08-19 Expires: 2020-02-17

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Technical Consulting Engineer - VPN - Mexico City

Cisco Systems Inc.
Mexico City, Mexico
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