1+ months

Technical Consulting Engineer - Video Collaboration

Cisco Systems Inc.
Poland, NY 14747
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This position is located in the beautiful Krakow or the Sunny Lisbon. Join our expert team in the #1 Great Place to Work

Cisco seeks a Technical Consulting Engineer specialized in Collaboration Technologies to be part of the Cisco TAC (Technical Assistance Center). In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain.


What You'll Do


Works for worldwide customers within his/her own team or with other Cisco teams to solve problems and enhance future products with limited supervision.

Solves reported product and network problems of moderate and high complexity.

Provides technical consultation to other team members in his/her areas of expertise.

Effectively utilizes technical and customer relationship skills as well as databases of existing issues, debugging tools and lab simulations to analyze problems and identify solutions with a high level of customer satisfaction.

Provides systems/product training and identifies improvement opportunities and recommendations in products and processes.

Keeps up-to-date with the latest technology products in his area of expertise in order to provide a high quality support in current and future types of support services


Desired Skills


Bachelors or Masters degree in engineering (Computer Science, Electrical Engineering, Telecommunications)

Minimum 2 years of related experience involving customer exposure element in Collaboration Technologies area

Good technical foundation in networking is required, ideally CCNP or above

Knowledge in Telepresence (Expressway, CMS, MRA, Endpoints, )

Knowledge in other technologies/products, experience and certifications are a plus

Fluent English

Passion and demonstrated ability to learn and work in a multicultural team environment

Ability to drive to achieve goals with limited supervision

Proven crisis management skills


Why Cisco


#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colourful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!


Posted: 2021-05-07 Expires: 2021-07-15
Sponsored by:
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Technical Consulting Engineer - Video Collaboration

Cisco Systems Inc.
Poland, NY 14747
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