1+ months

Technical Consulting Engineer - Unified Communications

Cisco Systems Inc.
Poland, NY 14747
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Cisco

We connect everything people, processes, data and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who arent afraid to change the way the world works, lives, plays and learns.

We are leaders with vision, mothers, tech geeks, fathers, pop culture aficionados, and we even have a few purple haired tech-gurus. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

Our focus on inclusion and diversity isn't just about equal opportunity or bringing in the best talent. We also participate in initiatives to promote STEM education, inspire young students and empower women and men in building technical careers. Throughout the world, Cisco employees give generously their talent, time and compassion in a variety of social causes. We embrace enthusiasm to help change the world and make a positive impact.

We build the future of the Internet by crafting unprecedented value and opportunity for our customers, employees, investors, and ecosystem partners.


Who Youll Work With

Support Services (aka TAC) in our Customer Experience organization provides second and third level technical support to our customers around the world. We jump in to help when their network or solutions experience hiccups. Are you ready to assist when nobody else knows how to fix the issue?

Various technology teams exist within TAC. Now we are looking to strengthen our Service Provider, Enterprise, Security, Collaboration and Datacenter support team.

In Customer Experience (CX), we continuously support our customers in making their customers' lives better. Do you want to help? We invite you to join us in this endeavor being a part of our family.


What Youll Do

In this role, you will

Help: You will be a trusted technical authority. You will guide your customers in solving problems of highly complex issues in their systems, solutions or networks. You will deliver a superb experience in a difficult situation. You will collaborate with your customers over e-mail, phone or Webex.

Be sharp: You will be available for our customers, ready to jump into a new problem situation. You will co-operate with your customer to resolve the issue. You will maintain a high level of accuracy for all your assigned work.

You will apply due diligence and prioritization.

Learn: Be the first to lay hands on the latest and greatest in the field of software defined, self-orchestrating, self-optimizing networks and solutions technology space. You will get to work on technologies of tomorrow, today!

Innovate: We will encourage you to be creative. We will give you freedom to change the way you and the team work.

Collaborate: You are not alone. Your team members and you form a tribe together.

You will collaborate with top talents across Cisco.

Share: You will author case studies, troubleshooting guides. You will train junior engineers when you get experienced. You will help others unleash their full potential.

Broaden your outlook: You will work with our customers across the globe from different cultural, gender, lingual and technical backgrounds.

Does this sound like you?


Who You Are

Problem solver: You enjoy solving technical problems. You are analytical in your approach. You have excellent troubleshooting skills.

Empathy: You're able to keep customers happy and stress levels down during difficult situations. You dream about customer success.

Technically sound: Obviously you are an authority in your technology field. Here are the skills we look for:

- Cisco Unified Communications Manager

- Cisco Unified Presence (IM&P)

- Cisco Jabber and IP Phones

- Call control protocols and Voice Gateways (SIP, H.323, MGCP)

- Hands on experience - Log Analysis (SIP/PRT/Wireshark/Http log/Fiddler) 

Communicate: You have excellent communication skills (in English).

Education: You are Bachelor or Master in Engineering - Computer Science or have similar experience.

Experience: Experience in technical support (TAC) or similar job role.

 


LI-EMEA-MM1

Posted: 2020-12-16 Expires: 2021-02-15
Sponsored by:
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Technical Consulting Engineer - Unified Communications

Cisco Systems Inc.
Poland, NY 14747
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