19 days old

Technical Consulting Engineer - Telepresence, Enterprise Video (1332405)

Cisco Systems Inc.
Richardson, TX 75080
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Cisco's CX TAC Centres are teams of outstanding technical specialists whose #1 focus is to help customers across the globe deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

CX TAC Centres are aligned across to the globe and together we form an awesome team. Our ability to partner with customers in solving their toughest networking challenges is what sets us apart in the industry and keeps customers coming back to Cisco. As digitization crafts our future, we lead with innovation, embrace change, and believe the customer experience is paramount to our success.

 

Our team is made up of highly responsive and driven technology experts who love what they do: Enabling our Customers by enabling Cisco Technology! We provide 2nd/3rd level technical support on a worldwide basis 24 x 7 x 365 to Cisco customers, partners, account teams, and other TAC engineers. In this role you will focus on reactive measures including diagnostics and analysis, troubleshooting and recommendations. With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology knowledge is limitless!

 

We're looking for team members who enjoy engaging with customers, have been impactful using their technical training and experience in a Support Engineer role and have knowledge in the following technology focus areas:

 

Minimum 1-2 years experience and a combination designing, deploying, configuring, supporting, trouble shooting, debugging

Administering the Telepresence and Video products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses such as the following:

Cisco Call Manager or Cisco Unified Call Manager (now CUCM)

Cisco TelePresence Video Communication Server /Expressway

Cisco Meeting Server

TMS

Telepresence Endpoints

Jabber Clients

In depth knowledge of H.323 and SIP protocols

 

You hold a CCNA/CCNP or equivalent level of proven networking knowledge in Route/Switch or Voice

Have foundational knowledge and experience with TCP/IP and Routing Protocols

Innate crisis leadership skills and the resourcefulness to handle critical customer issues

You are dedicated to resolving complex technical problems, multitasking, and being a customer advocate to achieve customer success.

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 

 

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Posted: 2021-05-26 Expires: 2021-07-01
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Technical Consulting Engineer - Telepresence, Enterprise Video (1332405)

Cisco Systems Inc.
Richardson, TX 75080
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