1+ months

Technical Consulting Engineer - Service Provider

Cisco Systems Inc.
Belgium, WI 53004
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Our Customer Experience team is a team of world-class technical experts whose main focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, increasing customer satisfaction metrics, industry recognition and employee satisfaction scores.

What You'll Do

As Technical Consulting Engineer you will work on complex and in-depth networking problems requiring strong analytical, problem solving, engineering, and communication skills. You will be responsible for driving successful resolution of technical issues reported by customers and thinking on innovative ways to avoid issues in the future. You will be a trusted advisor for our customers

The problem resolution path involves in-depth research on technical topics, reproduction of customer's environments and issues using TAC lab equipment comprising all Cisco products, technical exchange and discussions with product development and engineering teams, interaction with Cisco Technical Leaders and, very importantly, strong communications skills in order to interface effectively with Customers and internal stakeholders.

You will represent Cisco every day and, in every case, and always thinking in the best interest of our Customers.

You will also detect potential design issue in the customer network in order to provide best practices and suggestions for customers to implement their solutions in the most efficient way.

Who You'll Work With

Our team seeks for highly motivated and self-driven engineers with strong analytic, troubleshooting and communication skills.

The team is responsible for the support of Service Provider Edge devices and solutions which include the latest Cisco Broadband Cable technologies as well as some of the component in the Service Provider Access and Broadband solutions, running in our IOS and IOS-XE products.

The team is comprised by a multicultural group of engineers with experience ranging from just a few months to over 20 years in the industry.

Who You Are

Do You enjoy being challenged? Are You someone who is ready to use your analytic skills to troubleshoot real large-scale networks? Are You a problem solver? Are You able to keep stress levels down during difficult situations? Do You dream about customer success? Then come join us!

Our requirements:

  • Excellent technical foundation in networking is required, ideally CCNP level or above (CCIE is a preferred) with excellent knowledge and understanding of the different OSI layers (mostly L1-L2-L3-L4)
  • Knowledge in protocols like TCP, UDP, DHCP, FTP, TFTP, PPP, PPPoE, L2TP, RADIUS, DOCSIS is highly desired but not mandatory.
  • Experience in Service Provider network environments is also desired, preferably with the network Edge and Aggregation layers is highly desired (more specific with Cable/DOCSIS/Video, Service Provider Access and/or Broadband Network Gateway)
  • Strong problem-solving skills
  • Solid understanding in IOS, IOS-XE CLI is highly desired.
  • You are familiar with Linux/UNIX.
  • Passion and demonstrated ability to learn and work in a multicultural environment
  • You are a great teammate.
  • Typically requires Bachelor's or Master's degree in engineering (preferably in Computer Science, Electrical Engineering, Telecommunications)
  • Minimum 5 years of related experience involving customer exposure
  • Proficient English
  • Ability to perform and achieve goals with limited supervision
  • Proven crisis management skills

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 


Posted: 2021-04-28 Expires: 2021-06-28
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Technical Consulting Engineer - Service Provider

Cisco Systems Inc.
Belgium, WI 53004
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