4 days old

Technical Consulting Engineer - Server Virtualization

Cisco Systems Inc.
Carolina Shores, NC 28467
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What You'll Do

Do you have a reputation for being highly technical? Are your peers in awe of your logical troubleshooting skills? Could you be described as having an innate passion for driving improvement? If so, then Ciscos Server Virtualization support team seeks you!

As an engineer in the Technical Assistance Center (TAC), you'd work on problems at a deep technical level not normally experienced in a typical enterprise environment. Products supported will include the Unified Computing Systems (UCS) server line, management software, virtualized switched, hypervisors, server operating systems, and a ground breaking cloud solution. You'd be a key player recommending product changes, detailing solutions, and automating log analysis. This position affords a lot of personal growth opportunity.

Who You'll Work With

Our team is the primary face of Cisco support to customers and partners. Youll get to work with a wide variety of individuals and partners that seek your technical support. The global set of engineers within the Server Virtualization TAC are a trusted resource of technical knowledge. No one can know it all, so youll aid one another according to areas of expertise. Given the wide array of products Cisco has, cross-technology collaboration is also encouraged. We interact with many other groups internally such as account teams, developers, supply chain, professional services organizations such as Sophisticated Services, and many more. Were well-connected, which means there is the ability to learn and influence continually.

Who You Are

You'll be a vital part of our Raleigh, North Carolina campus and your abilities include working knowledge of networking industry products and protocols. You have crisis leadership skills and can handle critical customer issues/problems. Utilizing a vast number of resources provided to identify and resolve issues before engaging domain specialists/technical leads is how you roll.

  • You can build Methods Of Procedure (MOP) and action plans for post-sales projects.
  • You have also utilized a technical service lab to recreate and resolve customer issues.
  • Enjoy contributing ideas of how we can improve as a team, automate processes/tasks, and are willing to test ideas and mentor colleagues and/or customers via presentations or documentation (technical tips, etc...).
  • You understand the importance of identifying and submitting software defects to improve product quality.
  • Beta Support - drive successful new product introduction in partner labs and customer live network.
  • Perform ad hoc analyses and tasks as assigned

Required Skills

  • You've achieved 4+ years experience or graduate school equivalent in the telecom industry.
  • Your knowledge of Linux/Solaris/Unix on x86 server platforms is second to none.
  • Are comfortable working in Virtual environments such as VMWare, KVM or Hyper-V
  • Have a proven foundation in IP-related protocols including TCP/IP, UDP, VLANs, and general Routing and Switching protocols.
  • You are a guru in the Linux environment
  • Experience with scripting and automation tools/languages
  • Clearly understand Virtual Network Functionality
  • Strong written and verbal communication skills.
  • Experience with high availability service provider or data center environments and provided Remote Customer Support
  • Your work experience includes System Design, Configuration Management, Development and Deployment of virtual services in multiple environments

Desired Skills:

  • An Associates degree or military service will also be considered.
  • Cisco, Microsoft, and VMware Certifications.
  • HP, IBM, or Dell server support.
  • Specific knowledge of products within Ciscos Collaboration, Data Center, Security, Voice, Wireless, Routing, or Switching portfolios.
  • Programming skills (Python, Ruby, C, C++, Linux, Shell Scripting, etc.)

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking adventurous risks to craft the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with outstanding personalities who arent afraid to change the way the world works, lives, plays and learns.

We are leaders with vision, tech enthusiasts, digital content trends connoisseurs, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are optimists and we are doers.

We Are Cisco.

Posted: 2021-06-09 Expires: 2021-07-10
Sponsored by:
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Technical Consulting Engineer - Server Virtualization

Cisco Systems Inc.
Carolina Shores, NC 28467
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