1+ months

Technical Consulting Engineer - Security - 1317072

Cisco Systems Inc.
Carolina Shores, NC 28467
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What You'll Do

Customer Experience at Cisco is a team of world-class experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores. Your opportunity to impact the health and performance of networks and systems that surround us all are limitless. Your career growth options will be BOLD, as we realize our vision to become the #1 IT Company in the world. Make an impact with us!

Cisco Managed Services (CMS) group seeks a Consulting Engineer with experience in Security Technologies. As an Incident Manager in our world-class team you will gain hands-on experience and the ability to earn industry-leading certifications. You will be a strategic partner to our customers, saving their business from the impact of network incidents, solving and preventing the recurrence of technical issues. You will solve our customers' toughest problems, ensuring that our customers get expected business outcomes, providing a superior customer experience.

Who You'll Work With

The team is group of highly skilled, dynamic, diverse, and passionate engineers who go above and beyond in assisting not just the customer but also their teammates and peers. "Work hard, play harder" is the motto of the team.

The team is a good mix of engineers with varying years of experience (from 3 years all the way to 12 years) in Cisco technologies and solutions, and each-and-every-one of them bring great value to the table.

Our team has global presence located in 2 US centers, 3 centers in EMEA and 2 India centers

Who You Are

Responsibilities:

  • Troubleshoot complex enterprise networks to quickly resolve downtime and outages
  • Respond to network management system alarms according to established processes
  • Works on complex problems where analysis of situations requires in-depth evaluation of factors
  • Manage issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction
  • Effectively communicate issues to engineers within the support team, and resolutions/work-around to the customer
  • Receive minimal supervision on routine work, and general instruction on new assignments
  • Provide guidance and leadership to less experienced engineers

Qualifications:

  • Minimum of 3-5+ years experience in network support
  • Strong practical knowledge of Cisco platforms including Cisco ASA, Sourcefire, Firepower, ISE
  • Familiarity of other security platforms including Palo Alto, Juniper and Checkpoint
  • Proven crisis management skills
  • Strong analytical, problem solving and organizational skills
  • Strong written and verbal communication skills
  • BS in Engineering/Computer Science/IT and/or equivalent experience
  • Prior experience in support of remote customer networks required
  • ITIL certifications a plus
  • CCNP highly desired

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Posted: 2021-01-25 Expires: 2021-05-06
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Technical Consulting Engineer - Security - 1317072

Cisco Systems Inc.
Carolina Shores, NC 28467
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