12 days old

Technical Consulting Engineer - SDA/ DNA

Cisco Systems Inc.
Poland, NY 14747
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What Youll Do?

  • Diagnose, troubleshoot and resolve incidents related to Cisco DNA/SDA solution,
  • Work with Cisco customers remotely and help tackle their highly sophisticated technical issues,
  • Engage in internal cross-technology collaborations to help solve issues in heterogeneous network environments,
  • Recreate customer technical problems within Ciscos internal labs,
  • Be a trusted technical authority to worldwide Cisco customers and partners,
  • Contribute to knowledge bases and troubleshooting guides,
  • Create automation and augmentation logic to speed up issue resolution,
  • Be the first to lay hands on the latest and greatest cutting-edge technologies in Cisco Enterprise area.
  • improve product quality by identifying and submitting software defects,
  • Be a great teammate in a worldwide team.

Who You Are?

As a Technical Support Engineer you have:

  • Solid understanding of modern Enterprise networks,
  • Good analytical and problem-solving skills.
  • Ability to isolate the issue to specific network/software component and come up with feasible workaround / fix,
  • Basic Knowledge of Linux operating system,
  • Good understanding of network and transport infrastructure protocols (IPv4, IPv6).
  • Experience with routing protocols (OSPF, ISIS, BGP).
  • Ability to quickly learn new or unfamiliar technology and products using documentation and internal resources and apply that knowledge in real world situations.
  • Skills to work independently as well as in very diverse team environment.
  • Bachelor's degree in Information Technology related field of study (preferably with a network engineering/computer science or telecommunication specialization).

We'll be very impressed if you can also show one of these:

  • Knowledge and experience with modern switching products (Catalyst 9000 series),
  • Understanding of modern network constructs (VXLAN) and protocols (MP-BGP, LISP),
  • Hold a current valid industry recognizable accreditation (CCNA, CCNP, CCIE),
  • Basic knowledge of any programming language (preferably Python) and Rest APIs,
  • Understanding of Docker and Kubernetes.

Whats in it for You?

  • You will become industry leading top networking expert with exceptional world-class problem solving and network troubleshooting skills. In TAC each new case brings a new challenge and a new customer with a new network infrastructure to troubleshoot.
  • You will get targeted training helping you to ramp up your knowledge based on a multiple phased learning plan.

The training process spans across many months and includes experience not available outside the TAC organization. You will also get a personal mentor to guide you and to support you during the initial months to ensure your success.


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Posted: 2020-11-20 Expires: 2020-12-21
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Technical Consulting Engineer - SDA/ DNA

Cisco Systems Inc.
Poland, NY 14747
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