17 days old

Technical Consulting Engineer

Cisco Systems Inc.
Richardson, TX 75080
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Technical Services is team of extraordinary technical gurus whose #1 focus is to help customers deploy and operate their networks effectively, while delivering the best possible customer experience. Your success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores. Cisco's Technical Assistance Center (TAC) is aligned to three geographic regions; together, they form one global, borderless TAC.

  • You provide second line consultation to independently debug sophisticated IP Telephony problems.
  • You will be a focal point for large account network problem resolution.
  • You act as a technical authority and is a go-to resource for the team.
  • As a CSE, you support reactive case handling for Cisco's largest SP and Enterprise customers with Cisco IP Telephony technologies (Cisco Unified Communications Manager, Cisco Unity systems, other Cisco Unified Communications products including; Call Manager Express, Cisco Unity Express, etc.).
  • You will collaborate with lower level CSE's, VARs, OEMs & end-users & internal engineering departments.
  • You will work on problems of diverse scope where analysis requires evaluation of identifiable factors.

The Unified Communications team in the TAC is made up of highly-responsive and self-driven technology geeks who love what they do: Enabling our Customers by enabling Cisco Technology. You would work with a team that specializes in: Teamwork, Data Center, Security, Voice, Wireless, Routing, Switching. You'll provide 2nd/3rd level technical support on a worldwide basis 24 X 7 X 365 to Cisco customers, partners, account teams, and other TAC engineers.

Required Skills:

  • You possess a Bachelors Degree in CS or related tech field (or equivalent experience) plus 3 - 5 years meaningful customer support experience
  • You bring extensive call manager and call flow trouble shooting experience
  • You have in depth knowledge of installing, supporting, and troubleshooting Cisco IP Telephony products and Unified Communications solutions
  • You possess extensive IP Networking experience plus knowledge of Networking industry, products and protocols

Desired Skills:

  • Strong documentation skillsto be utilized for case management, knowledge capture, defect management and Trainings.
  • Excellent verbal communication skillsthese skills enable you to deliver the best level of customer service, as most of the work being done is through the phone.
  • You bring strong analytical skills which will be utilized often as this position covers all Cisco IP Telephony tech.
  • You hold a deep understanding of TCP/IPIP knowledge is essential as it is the foundation for most IP Telephony tech.
  • Practical knowledge of handling network down situationsThis role will be handling S1/S2 Service Requests with limited supervision.
  • Ability to drive recreates remotelyMany issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve.
  • You should have experience and knowledge of IP Telephony protocols, proficient with QoS on Cisco platforms, and detailed understanding of Cisco's product line.
  • You are highly motivated and a self starter who can work with minimal direction.
  • Good organizational skills. The position requires that the CSE is able to prioritize his/her workload and manage customer dedications.
  • Your strong collaboration skills result in a very positive relationship which has proven to be successful in driving Issues to Resolution quickly.
  • Cisco Voice CCIE certification and/or current Cisco CCVP with Current Microsoft MCSE.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Posted: 2021-05-26 Expires: 2021-06-26
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Technical Consulting Engineer

Cisco Systems Inc.
Richardson, TX 75080
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