1+ months

Technical Consulting Engineer

Cisco Systems Inc.
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Why you'll love Cisco

We change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more significant than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, we take creative ideas from the drawing board to dynamic solutions that have real-world impact. You'll be part of a team that cares about its customers and enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.

What You'll Do

  • You will be part of Cisco's Technical Services team of technical authorities whose #1 focus is to help customers deploy and operate their networks optimally while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.
  • You will be part of Cisco's Firepower Security technology team consists of the industry's brightest minds; developing and deploying today's most sophisticated Internet technologies. You'll gain insight into the detailed functionality of Cisco products and partners with all distributed elements of the service chain.

Who You'll Work With

The Global Technical Center, Americas provides both premium and highly technical support to customers in the Americas Region. Through collaborative tools, Intellectual Capital, and best-in-class technical expertise, we deliver hardware and software solutions to our most critical customers. As the hybrid cloud enables more choice in consumption models and addresses real business outcomes on top of infrastructure availability needs, the technical guides in GTC Americas are also evolving - to customer-centric, software-knowledgeable innovators, demonstrating scripting, software, and traditional network engineering troubleshooting methodologies.

Who You Are

  • You will provide 2nd/3rd level technical support for Firepower Security technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers
  • You can apply your analytical skills and technical knowledge to tackle product and network problems of moderate to high complexity.
  • You will also provide technology/product training and intellectual property material as required
  • You'll act as a focal point for large account network problem resolution.
  • You can optimally apply moderate to sophisticated lab setups to recreate and tackle problems.

Cisco Services strives to bring value to Cisco customers by providing outcomes that solve key business problems. We do this through a focus on driving growth in our current portfolio while investing in new business models that create lasting differentiation for Customers, Partners, Employees, and Shareholders.

Roles and Responsibilities:

  • Provide technical support for Cisco security products to Cisco customers, partners, account teams, and other internal technical support teams.
  • Handle a wide variety of technical support problemsfrom the simple application or network configuration fixes to very sophisticated troubleshooting and problem resolution.
  • Apply moderate to sophisticated lab setups to recreate and tackle problems.
  • Submit complete and correct defect reports with collaboration and supervision.
  • Work with minimal direction and exercise judgment within defined procedures to resolve appropriate action.
  • Collaborate with other TAC engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved.

Technical Qualifications:

You have a fundamental working knowledge of the networking industry, products, and protocols. Some level of experience is preferred in at least two of the following network security products, protocols, and solutions:

  • Cisco Adaptive Security Appliance (ASA) firewalls & vASA
  • FTD, Firepower, FMC
  • Cisco IOS Firewall (Zone-Based Firewall), Clustering
  • Cisco Security Manager (CSM)
  • Microsoft Active Directory (AD), Linux, Unix
  • Wireshark and other tools for TCP/IP packets bring together analysis
  • Server and appliance virtualization using VMWare, MS Hyper-V, and KVM
  • Python, Perl, and Bash scripting skills would be an added advantage

Desired Skills:

  • BS in a technical field (such as CS, EE, IT) or equivalent 5+ years related experience.
  • Experience designing, deploying, configuring, supporting, troubleshooting, and debugging networks.
  • CCNP, CCNP Security, or CCIE Certification desired/preferred

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes how the world works, lives, plays, and learns, but our edge comes from our people.

  • We connect everything people, processes, data, and things and we use those connections to improve our world.
  • We innovate everywhere - From launching a new era of networking that adapts, learns, and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more from Inquisitive Cities to your everyday devices.
  • We benefit everyone - We do all of this while aspiring for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Social media trends enthusiast? Many of us are. Be you, with us! #WeAreCisco 


Message to applicants applying to work in the U.S.:
When available, the salary range posted for this position reflects the projected hiring range for new hire salaries in U.S. locations. For non-sales roles, the hiring ranges reflect base salary and do not include bonuses, equity, or benefits. Hiring ranges for sales positions include base and incentive target, and do not include equity or benefits. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
Posted: 2022-11-07 Expires: 2023-02-23
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Technical Consulting Engineer

Cisco Systems Inc.
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