1+ months

Technical Consulting Engineer - Linux, MySql, Tomcat, Apache, Automation, NMS tools (5 -10 Years)

Cisco Systems Inc.
Bengaluru, KA 560002
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Who You'll work with :

The CMS Platform Operations team seeks a Lead Application Support Engineer to join some of the industry's brightest minds to support a state of art monitoring platform. The candidate is encouraged to drive resolution of complex Incidents/Events, Work with Problem Managers for PBI investigation and RCAs, Providing escalation support for Tier 1 and 2, Contribute to the Knowledge base, Provide technical inputs to change and release management, Cross collaborate with other SMEs and cross functional teams.

What You'll Do :

The primary role would include pro-actively managing an NMS system to reduce/avoid potential issues. The candidate should be an expert in System administration skills along with hands on knowledge with any NMS application. The candidate is encouraged to understand and work with automation tools for increased and faster productivity- Scripting knowledge is a must to be successful in this role. The employee would need to understand concepts of SaaS along with virtualization and Data centre components

Who You Are :

Must Have

  • Strong written and verbal communications to successfully handle customer communications.
  • Linux/CentOS administration and advanced troubleshooting(RHCA)
  • Expertise in administrating EM7 or similar NMS tools/applications.
  • Good understanding/Experience with SQL databases and NoSQL DB (e.g. Mongo DB)
  • Expertise in Tomcat, Apache
  • Understanding and working experience in automation and virtualization (Ansible & VMWare).
  • Expertise in troubleshooting complex production issues and Analytical skills
  • Outstanding customer interaction skills
  • Knowledge of ITIL Processes

Role & Responsibilities:

Engineer is encouraged to:

  • Drive resolution of complex Incidents/Events
  • Interface regularly with Engineering, Delivery, Architecture teams etc. on regular basis for knowledge upgrade and feedbacks sharing.
  • Work with Problem Managers for PBI investigation and RCAs
  • Providing critical issue support for Tier 1 and 2
  • Contribute to the Knowledge base
  • Provide technical inputs to change and release management
  • Cross collaborate with other SMEs and cross functional teams

Minimum Qualifications:

Bachelors Degree level or equivalent

  • Minimum 4 years of Transactional Application configuration and maintenance experience
  • around 6 years of relevant proven experience

Why Cisco :

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Posted: 2020-10-19 Expires: 2020-12-19
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Technical Consulting Engineer - Linux, MySql, Tomcat, Apache, Automation, NMS tools (5 -10 Years)

Cisco Systems Inc.
Bengaluru, KA 560002
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